Pointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to ensure that the quality of its social, cultural and economic environment is maintained for citizens today as well as future generations.
Description:
The front desk agent ensures that activities run smoothly. In addition, the reception agent provides customer service to users and community members.
Departmental mission:
The mission of the Culture, Sports, Leisure and Community Development Department is to improve quality of life by promoting accessibility, participation, and integration of all citizens through the provision of excellent community, cultural, sports and recreational facilities, activities, and services.
General responsibilities and goals:
- Welcomes, informs, and directs customers;
- Receives, processes, and follows up on reservation requests, inquiries, complaints, comments, and customer claims;
- Processes sales and ticket transactions, collects payments, and prepares deposits;
- Maintains records of sales, items, registrations, and visits related to activities;
- Performs various administrative tasks (registrations, filing, photocopying, etc.);
- Is knowledgeable about City information and makes documents available to customers;
- Monitors the premises and ensures the smooth running of activities;
- Enters the required information into the management software in use;
- Assists activity managers during events (service, setup, etc.);
- Uses various devices and systems as needed to perform certain job-related tasks, using the appropriate programming;
- Performs all other related duties
Job requirements:
- Bilingual, in both French and English - written and spoken
- Knowledge of Microsoft Office
- This job requires a high school diploma or equivalency
- This job required six (6) months to less than one (1) year experience
Schedule:
Variable (approximately 10.5 hours per week)
Thursday: 12:30 p.m. to 6:30 p.m.
Friday: 6:30 p.m. to 11:00 p.m.
Footnote:
- The City of Pointe-Claire is an equal opportunity employer and invites women, Aboriginal people, members of visible minorities, ethnic minorities and handicapped persons to submit their candidacies. We thank you in advance for your application; however, only candidates who are selected will be contacted.
