Overview
We are seeking a professional and personable Front Desk Manager to oversee the front desk operations at our hospitality establishment. The ideal candidate will be responsible for delivering exceptional guest services, managing front desk staff, and ensuring smooth daily operations. This role requires a friendly demeanor, excellent communication skills, and a strong background in hospitality or customer service. Multilingual or bilingual abilities are highly valued to assist our diverse clientele and enhance guest experiences.
Duties
- Greet guests warmly and provide outstanding customer service throughout their stay
- Manage check-in and check-out processes efficiently using multi-line phone systems and reservation software
- Handle guest inquiries, requests, and complaints with professionalism and tact
- Oversee front desk staff, including scheduling, training, and performance management
- Maintain accurate records of guest information, reservations, and billing details
- Ensure the front desk area is organized, clean, and welcoming at all times
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Uphold hotel policies and procedures related to guest safety and security
- Assist with administrative tasks such as reporting, inventory management, and correspondence
Experience
- Previous experience in hotel front desk operations or hospitality management is required
- Strong knowledge of multi-line phone systems and guest service protocols
- Excellent phone etiquette and communication skills in English; bilingual or multilingual abilities are a plus
- Proven ability to handle multiple tasks efficiently in a fast-paced environment
- Experience with customer service excellence and conflict resolution techniques
- Familiarity with hotel management software or reservation systems is advantageous
This position offers an opportunity to be a key part of our hospitality team by creating memorable experiences for our guests through exceptional service. We value professionalism, attention to detail, and a welcoming attitude in all applicants.
Pay: $19.00-$23.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
