General Description: Provide friendly, responsive service to create an exceptional breakfast experience for all our guests. Each server’s primary objective is to provide our guests with hospitality that ‘fills the soul’
Activities & Responsibilities:
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Promote, work, and act in a manner consistent with objectives of OEB Breakfast Co.
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Monitor and observe guest dining experiences to ensure guests are satisfied with the food and service and respond promptly and courteously to correct and address and problems.
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Collect payments form guests.
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Take and enter guests orders into computers or tablets for transmittal to the culinary team.
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Take food and beverage orders from guests.
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Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
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Serve food or beverages to guests.
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Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
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Inform guests of menu changes, chef specials, and make recommendations you genuinely feel your guests will enjoy.
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Clean tables after guests have finished dining.
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Prepare and serve hot, cold, and mixed drinks to guests.
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Roll cutlery, set up and maintain side stations.
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Stock server stations with supplies such as coffee, glasses, rollups, plates etc. and maintain throughout the day.
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Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
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Remove dishes and glasses from tables or bar top and take to dish for cleaning.
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Assist at front door by answering phone to take reservations or to-go orders, and by greeting, seating, and thanking guests.
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Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpets, tidying up server station, taking out trash, and checking and cleaning washrooms.
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Escort guests to their table.
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Fill salt, pepper, sugar, cream, and condiments.
Knowledge & Experience:
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Ability to provide excellent customer service to all guests.
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Knowledge of all food and beverage offerings.
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Ability to use point-of-sale system.
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Ability to multitask and to cater to multiple groups at one time.
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Ability to dissolve conflict, take criticism, and solve problems.
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Ability to learn quickly on the job.
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Good written and verbal communication skills.
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Excellent organizational and time management skills.
Key Skills & Competencies:
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Decision making
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Judgment
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Problem analysis and problem solving
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Planning and organizing
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Resource management
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Communication
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Hospitality focus
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Quality Orientation
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Teamwork
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Adaptability
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Flexibility
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High energy level
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Stress tolerance
