Job Summary
This is a confidential job posting. Company details will be shared with selected candidates during the interview process.
The Service Center Manager is responsible for leading daily operations, building a strong team, delivering an excellent customer experience, and driving profitable growth. This role requires a hands-on leader who can manage people, execute processes, control expenses, and create a positive, accountable, performance-driven culture.
Duties
- Lead, coach, train, and develop the service center team.
- Manage daily operations, including scheduling, workflow, customer service, inventory, cleanliness, safety, and facility standards.
- Build a strong team culture based on accountability, professionalism, teamwork, and customer care.
- Monitor performance and key business results, including sales, customer count, labour, inventory, expenses, service speed, and profitability.
- Create a strong sales and service culture by ensuring customers are offered appropriate products and services based on their needs.
- Handle customer concerns professionally and work to build long-term customer loyalty.
- Ensure employees follow company policies, procedures, safety standards, and customer service expectations.
- Maintain a clean, organized, safe, and professional service center, including the building, property, equipment, and customer areas.
- Complete required reports, checklists, invoices, cash procedures, and daily closing duties accurately and on time.
- Support local business development opportunities, including fleet customers and customer retention initiatives.
Experience
- Minimum 3 years of retail, service, automotive, or similar management experience.
- Automotive service experience or knowledge is strongly preferred.
- Strong leadership, communication, organization, and problem-solving skills.
- Experience supervising staff, managing performance, training employees, and developing team members.
- Ability to drive sales, control expenses, and manage daily operations in a fast-paced environment.
- Dependable, trustworthy, professional, and able to lead by example.
- Comfortable using basic automotive tools, equipment, and point-of-sale computer systems.
- Must be able to lift up to 40 pounds and perform physical tasks such as bending, twisting, squatting, and moving around an active service environment.
- Must be willing to work a flexible schedule based on the needs of the business, including overtime or work outside regular hours when required.
This role offers an opportunity to lead a reputable automotive service center with a focus on growth, innovation, and exceptional customer care. The successful candidate will be instrumental in shaping the future of our service operations while fostering a collaborative team environment.
AI Disclosure
We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make hiring decisions. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Store discount
Application question(s):
- Are you a Canadian Citizen or otherwise legally eligible to work in Canada?
- Are you at least 17 years of age?
- Are you able and willing to stand or walk for up to 4 hours?
- Are you able and willing to occasionally lift up to 50 pounds?
- Are you able and willing to work with your hands above your head for a period of time?
- Do you have previous experience as a manager? If so, please specify.
- Describe the details of your automotive experience.
- Why are you looking for a new job?
- What interested you in applying to this position?
Experience:
- Automotive: 3 years (preferred)
Work Location: In person
