Position Title: Parts Counter Technician
Location: Calgary, AB
Full/Part Time: Full Time
Status: Permanent Position
Work Schedule: Monday to Friday (9:00am to 6:00pm)
*Occasional Saturday shift when necessary*
Who is ColdFront?
For over 50 years, ColdFront has been at the leading edge of climate control products and service to the transportation industry. We proudly provides our services to customers across Western Canada, with locations in British Columbia, Alberta and Saskatchewan.
What is the Role?
ColdFront requires a Parts Counter Technician responsible for providing a high level of customer service to both our internal and external customers. This individual will contribute to our business model by providing the necessary support to the Service Department team; front counter/order desk, warehouse and back counter as well as directly supporting customers; both new and repeat business.
This Role will also be responsible for supporting the daily activities within the warehouse.
“You” the Candidate:
You are someone that wants to make a difference and will go above and beyond to ensure customer satisfaction. The successful candidate will not only be responsible for the customer service of our parts and products to our customers, but in this role, you will be a front line ambassador of the ColdFront Brand during your daily tasks and interactions. Preference will be given to Journeyman parts person/equivalent experience
What we offer:
- Competitive salary
- Medical and dental benefits
- Additional Flex benefits
- Group RRSP
- The chance to be part of a fast-growing company in an exciting industry
- A supportive work environment that respects personal life obligations
Role Responsibilities:
- Taking orders via phone, fax, email and in person
- Checking stock levels on computer system
- Looking up parts in parts manuals for customers
- Keeping customers up to date with ETA’s on back orders
- Provide technical assistance to customers
- Provide alternative products/solutions for out of stock items or long lead-time items
- Co-ordinate orders with shipping department
- Resolving incorrect orders or shipping errors with customers
- Responsible for building strong customer relations
- Warehouse support
- Other duties as assigned
Qualifications:
- Journeyman or Red Seal Certification would be an asset
- Excellent Customer Service skills
- Excellent verbal and written communication skills
- High attention to detail
- Strong work ethic, positive attitude, enjoys working with people and helping customers
- Self-motivated, strong problem solving abilities, continuous improvement and proven decision making skills
- Extremely well organized with the ability to multi-task and prioritize
- Previous parts person/counter experience is an asset
Now that you’re interested, what do you do next?
If this opportunity sounds like the right fit for you, please submit your resume today.
We welcome all applications; however only those candidates who meet the requirements and are shortlisted will be contacted.
ColdFront is an equal opportunity employer.
About us:
ColdFront is the authorized dealer for Carrier Transicold in British Columbia, Alberta and Saskatchewan providing sales, parts and service support of temperature-control equipment, Auxiliary Power Units (APU’S), Gensets and Telematics for Transportation and Industry. We also support several other industry-leading product offerings, including Webasto, Pro-Heat, Red Dot and MEI, providing engine-off and hydraulic heaters, and in-cab air conditioning.
Job Types: Permanent, Full-time
Pay: $42,000.00-$52,000.00 per year
Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Parts Counter: 1 year (preferred)
- Industry related: 1 year (preferred)
- Warehousing: 1 year (preferred)
Licence/Certification:
- Journeyman Parts Designation (preferred)
Work Location: In person
