Read Carefully Before Applying
This is NOT a traditional front desk position.
We are looking for a mature, highly organized, detail-oriented professional to become the operational anchor of our facility.
This individual will play a key role in sales, member retention, renewals, customer service, front desk operations, and day-to-day facility management.
The successful candidate must be capable of working independently, leading by example, solving problems proactively, and helping ensure the business runs smoothly when management is not on site.
If you are looking for a position where you simply answer phones and greet members, this role is not for you.
Key Responsibilities Operations & Administration:
- Oversee daily front desk operations
- Manage Mindbody software and member accounts
- Process payments and resolve billing issues
- Maintain accurate records and documentation
- Complete opening and closing procedures
- Ensure the facility remains organized, professional, and operational at all times
- Maintain operational reports and checklists
- Monitor staff attendance, facility issues, and operational concerns
- Communicate important updates to management
Sales & Business Growth:
- Follow up with new leads
- Book consultations and trial appointments
- Conduct facility tours
- Convert prospects into members
- Maintain accurate CRM and sales records
- Help achieve monthly sales goals
- Contribute directly to the growth of the business
Member Retention & Renewals:
- Build strong relationships with members
- Conduct member follow-up calls
- Assist with membership renewals
- Reduce cancellations and improve retention
- Address member concerns before they become problems
- Help members stay engaged and committed to their goals
Retention and membership renewals are a major part of this role and will be measured as part of performance evaluations and bonus opportunities.
Leadership & Accountability:
- Lead by example
- Help maintain a positive and professional culture
- Hold yourself accountable to high standards
- Identify problems and bring forward solutions
- Assist management in ensuring systems and procedures are being followed
- Act as a trusted representative of the business when management is not present
Qualifications:
You will be automatically rejected if you do not meet ALL of the following requirements:
- Minimum 2 years experience in Customer Service
- Minimum 2 years experience in Sales
- Previous Administrative or Operations experience
- Experience working in a gym, fitness facility, medical office, physiotherapy clinic, chiropractic clinic, or similar service-based business
- Strong computer skills
- Strong organizational skills
- Excellent verbal and written communication skills
- Proven ability to multitask and manage competing priorities
- Leadership experience is considered a strong asset
- Mindbody experience is considered a strong asset
We are looking for someone who is:
- Mature
- Professional
- Highly organized
- Detail-oriented
- Reliable
- Accountable
- Sales-oriented
- Results-driven
- Strong with people
- Comfortable making decisions independently
- Able to manage multiple responsibilities without constant supervision
- Able to take ownership and solve problems
Compensation:
- $45,000 Base Salary
- Sales Commissions
- Performance Bonuses
- Complimentary Membership
- Chiropractic Benefits
- Growth Opportunities
This position is ideal for someone who enjoys operations, leadership, sales, customer service, and helping a business grow.
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Discounted or free food
- On-site gym
- On-site parking
Application question(s):
- Do you currently live within a 20-minute commute of Konga Fitness & Martial Arts in Mississauga?
- This position requires evening shifts ending at 10:00 PM. Are you available to work evenings on a consistent basis?
- Do you have at least 2 years of experience in Customer Service?
- Do you have at least 2 years of experience in Sales?
- Have you worked in a gym, fitness facility, physiotherapy clinic, chiropractic clinic, medical office, or similar service-based business?
- This position includes sales targets, membership renewals, retention goals, and performance metrics. Are you comfortable being held accountable to measurable targets?
- Have you ever been responsible for membership sales, client retention, or account renewals?
Work Location: In person
