WE'RE HIRING
Marketing & Event Coordinator
**Location:** Vancouver, BC
**Pay:** Starting from $25+/hour (based on experience)
**Hours:** Approximately 15–25 hours per week (Part-Time)
UGL is looking for a motivated, creative, and reliable **Marketing & Event Coordinator** to join our growing team. This position is ideal for someone who enjoys content creation, customer follow-up, partnership development, and working in a dynamic customer-focused environment.
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Key Responsibilities
1. Social Media Content and Community Management
- Assist with planning and creating content for Instagram, Facebook, Xiaohongshu, and other relevant platforms.
- Capture and organize photos and videos of the venue, promotions, events, products, and customer experiences.
- Write simple English and Chinese captions and publish content according to the content schedule.
- Respond to social media comments, direct messages, and general customer inquiries.
- Collect customer photos, videos, testimonials, and event materials for future marketing use.
2. Client Relations and Event Coordination
- Follow up with inquiries received through Instagram, Facebook, Xiaohongshu, and other channels.
- Proactively follow up with customers who may be interested in events, corporate bookings, group bookings, or larger purchases.
- Gather information about the customer’s preferred date, group size, budget, venue requirements, and event format.
- Support event lead generation, customer communication, and booking coordination.
- Conduct venue showings and introduce customers to the Open Bays, VIP Rooms, equipment, and available event options.
- Assist with preparing quotations, event proposals, and contracts.
- Follow up on contract confirmation, signatures, deposits, and pre-event requirements.
- Coordinate event setup, customer reception, event flow, and on-site support.
- Collect post-event feedback and maintain relationships with customers after the event.
- Organize event photos, videos, testimonials, and other materials for future promotions and case studies.
3. Partnerships and Business Development
- Identify and contact local businesses, schools, community groups, golf coaches, content creators, and other potential partners.
- Follow up with influencers, brands, event organizers, and community organizations that contact UGL.
- Develop cross-promotions, venue partnerships, brand collaborations, and community events.
- Assist with evaluating the required investment, potential return, and operational difficulty of partnership opportunities.
- Build and maintain a contact list of partners and potential event clients.
- Track the results of partnerships, including exposure, inquiries, attendance, bookings, and customer activity.
4. General Operations Support
- Maintain event calendars, customer follow-up records, and partnership pipelines.
- Coordinate with front desk staff and internal team members regarding bookings, event details, and special customer requests.
- Assist with preparing event materials, promotional items, and on-site supplies.
- Record common customer questions, lost booking reasons, and customer feedback.
- Support other customer service, marketing, and event-related tasks as required.
Qualifications
- Previous experience in marketing, event coordination, customer service, sales, or social media is preferred.
- Strong communication and customer follow-up skills.
- Comfortable proactively contacting potential clients and partners.
- Able to manage customer inquiries and help move leads toward bookings or confirmed events.
- Organized, responsible, and capable of managing multiple customers and events at the same time.
- Familiarity with Instagram, Facebook, Xiaohongshu, and other social media platforms.
- Basic photography, Canva, graphic design, or short-form video editing skills are an asset.
- Strong English communication skills; Mandarin is an asset.
- Availability to support some evening or weekend events when required.
- Interest in golf or experience in entertainment, hospitality, food and beverage, or event venues is an asset, but not required.
Role Focus
This position will mainly focus on:
- Social media content creation
- Customer and event lead follow-up
- Venue showings
- Event proposals and contract coordination
- Partnership development
- Event execution and customer relationship management
What We Offer
* Flexible work schedule
* Competitive hourly compensation
* Opportunity to work in the sports and entertainment industry
* Hands-on experience in marketing, branding, and event management
* A supportive and energetic team environment
* Long-term growth opportunities within the company
**UGL – Experience Golf the Ultimate Way.** ⛳
Pay: $25.00 per hour
Work Location: In person
