Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Reporting to the Assistant Manager, Individual Insurance Administration, the Sales and Service Administration Representative is responsible for providing information and administrative support to OTIP’s Individual Insurance Sales, Service, and Underwriting departments. This involves resolving member issues, enhancing the departments’ customer service effectiveness and providing administrative assistance to Broker Management and Representatives.
Principal Responsibilities:
1. Processes daily correspondences, which include reviewing, sorting, completing and routing incoming department correspondence. Initiates communications, as required.
2. Reviews and responds accordingly to customer and third party requests. This includes, but is not limited to, contacting members and third parties for additional information, assisting with walk-in clientele and returning messages.
3. Initiates communications and follow up requirements to members and appropriate parties to request or verify information as required. This includes following established department procedures.
4. Reviews all new business applications to ensure they are completed properly. Enters policy information and follow-up notes for outstanding documentation as required.
5. Audits and updates policy information on the broker management system to ensure accuracy of data and policies.
6. Completes administrative requests, which includes assembling information and documents, sending documents to members, preparing member or prospect letters, and/or making changes to policies.
7. Acts as a liaison between members and Brokers. Establishes contact and develops relationships with education affiliate prospects and members. Answers incoming telephone calls using the Automatic Call Distributor (ACD). Pre-qualifies risks, obtains necessary information to finalize sales, follows up on expiry dates, screens and follows up on leads generated from marketing campaigns. Processes and distributes online quotes as the primary Lead Coordinator.
8. Responds to telephone inquiries and written requests from both internal and external stakeholders. This includes answering general account inquiries, processing billing changes directly on the carrier’s online system, and assessing risk according to binding requirements and client payment history.
9. Processes policy cancellations and reinstatements as requested by members and underwriters.
10. Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
11. Performs other duties within competence, as assigned.
Qualifications:
1. A secondary school diploma.
2. A RIBO license, AIC license or LLQP license / LOMA courses.
3. A minimum of one year’s experience in an office environment.
4. A minimum of one year’s experience in the insurance industry or a related field.
5. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
6. Superior time management, project management and organizational skills to manage competing priorities.
7. Intermediate knowledge of Microsoft Office Suite applications and experience with broker management systems.
8. The ability to communicate in French is considered an asset.
Working Conditions:
1. General call centre environment.
2. May be required to work overtime.
3. Hours will be Monday to Friday from 10:00 a.m. to 6:00 p.m.
Salary Range: $44,581 to $61,299
This position offers a competitive salary along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees
Access to a wealth of learning resources, including LinkedIn Learning for professional development
Flexible work-from-home and hybrid options
Unlock your potential with opportunities for advancement
Let’s work together! If you are interested in this opportunity, please apply online.
The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.
Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.
This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
