Provides excellence in service while checking owners and guests in and out of the property.
Provides switchboard and concierge services.
Must be able to provide information regarding local areas of interest for guests.
Liaises and assists all other departments as needed or assigned.
Administer all Company policies, procedures and standards.
Ensures all duties on daily task list are completed and other related duties as required.
Supports all food & beverage and Member Animation programs or initiatives.
Performs cash and credit card handling duties.
Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management.
Excellent oral and written communication skills.
Computer skills, ability to compose and create emails, letters and memos.
Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers.
Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Covers Night Audit shifts as required.
Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances.
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Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
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Performs other related duties as assigned.
Compensation: Compensation: $23.69 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
