JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
JLL is hiring a Property Manager for one of it's diversified portfolios in Nort York that includes a complex of interconnected multi-tenant office buildings, a recently upgraded retail parkade and excellent tenant food amenities. It is easily accessible and situated at one of the busiest intersections in North America. You will cultivate a community culture for both the tenants and the surrounding area.
As the lead professional, the PM is responsible for all aspects of client and tenant satisfaction. The PM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. The PM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.
What your day-to-day will look like::
- Develops, gains consensus for, and implements the Management Plan for assigned assets.
- Assist in completing the Management Audit.
- Employs or contracts for onsite management and building personnel, as delineated within the operating budget, management plan and/or management services agreement.
- Competitively bids and prepares all service contracts to assure high quality and cost-effective services.
- Identify and initiate process improvements for all current property systems.
Financials:
- Oversees completion of monthly, quarterly, and annual owner’s reports.
- Prepare and/or review the annual jurisdictional forms and filings as required.
- Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the properties.
- Works with Client Accounting Services (CAS) in Toronto, ON to manage the accounting process and directs on-site bookkeeping functions and collection process.
- Prepares and/or reviews adjustments to tenant billing process.
- Reviews and approves all accounts payable, ensuring accurate Property ledge coding and property allocations.
- Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
- Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement.
Client / Tenant Services:
- Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
- Maintains role as a secondary contact for tenants relative to tenant service requests.
- Proactively meets with tenant representatives on scheduled basis.
- Oversees Tenant Guide for property and services.
- Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
- Develop and implement a tenant retention program.
Management:
- Establishes written goals and objectives for employees directly reporting to the role of Property Manager. Conducts periodic formal and informal performance evaluations.
- Develops training program and career path for property employees.
- Assures succession planning.
Required Qualifications:
- Minimum 8+ years’ experience in a large commercial property in a Property Management role with a solid track record in multi discipline service-oriented positions.
- Industry related certification (i.e., Real Property Administrator (RPA) or Certified Property Manager (CPM) required).
- Knowledge of HVAC and building systems, construction process and mechanical drawings, an advantage.
- Excellent customer service skills.
- Excellent interpersonal, relationship building and influencing skills.
- Expert understanding of project management methodology and application in large projects with full delivery accountability.
- Superior skills to mentor, coach and train staff. Acts a role model in teamwork, seeking ways to improve team dynamics/ effectiveness.
- Excellent verbal and written communication skills.
- Superior problem solving and analytical skills in solving complex and new problems requiring in-depth analysis and evaluation.
- Takes initiative to develop and implement new processes that improve the overall effectiveness of the portfolio.
Preferred Qualifications:
- University or college degree required, a degree in Business or Management an advantage.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
