Store Manager - Full Time
Store Manager – Automotive Repair
We are seeking an experienced, results-driven Store Manager to lead the daily operations of a busy automotive repair facility. This is a hands-on leadership role for someone who knows how to build a strong team, deliver an excellent customer experience, and drive sales, productivity, and profitability.
The successful candidate will take ownership of store performance and create a fast-paced, accountable workplace where employees understand their responsibilities and customers feel confident their vehicles are being looked after properly.
Key Responsibilities
- Lead the store’s sales and customer service efforts
- Build strong customer relationships and clearly explain recommended repairs and maintenance
- Manage customer concerns professionally and resolve issues promptly
- Schedule, coach, and lead service advisors, technicians, and support staff
- Coordinate daily shop workflow to maximize technician productivity and vehicle throughput
- Monitor work in progress and ensure repairs are completed accurately and on time
- Train employees on sales, customer service, operating procedures, and performance expectations
- Set clear goals and hold team members accountable for results
- Review estimates, repair orders, parts requirements, and job profitability
- Track key performance indicators, including sales, labour productivity, average repair order, gross profit, and customer retention
- Maintain high standards for store appearance, safety, cleanliness, and organization
- Support recruiting, onboarding, performance management, and employee development
- Ensure company policies and operating procedures are consistently followed
Qualifications
- Previous management experience in an automotive repair shop, dealership service department, tire store, or related automotive service business
- Strong understanding of automotive repair shop operations and workflow
- Proven ability to lead employees and improve team performance
- Strong sales and customer service skills
- Ability to prioritize work and make sound decisions in a busy environment
- Comfortable working with sales targets, budgets, and performance reports
- Strong communication, organization, and problem-solving skills
- Professional, dependable, and accountable
- Valid driver’s licence
Automotive technical knowledge is strongly preferred. A technician’s licence is an asset but is not required.
What We Offer
- Competitive salary based on experience
- Performance-based bonus opportunities
- Benefits package
- Stable, full-time employment
- Leadership authority and the opportunity to make a measurable impact
- A performance-focused environment that rewards initiative, accountability, and results
The Ideal Candidate
You are a confident leader who does not wait to be told what needs attention. You know how to motivate employees, organize a busy shop, increase sales without compromising customer trust, and maintain high standards under pressure.
You understand that strong store performance comes from disciplined execution, effective training, excellent communication, and consistent follow-through.
Please apply with your résumé and a brief explanation of your automotive management experience and the results you have achieved in previous roles.
Pay: $70,000.00-$90,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
Work Location: In person
