About Us
Prominent Homes is a leader in the residential construction industry, committed to delivering high-quality homes to our customers across Calgary and area. With a strong reputation for excellence, we are dedicated to innovation, customer satisfaction, and building strong relationships with our trades and suppliers. As we continue to grow, we are looking for a Customer Care Technician to join our team and contribute to the success of our projects.
Job Description:
- Prepare homes for inspections including final occupancy by homeowners
- Conduct pre-possession walkthroughs with homeowners, where service warranty lists will be reviewed and work to be done scheduled
- Conduct effective reviews of the home with the client at 60 days and year end or as may be required from time to time
- Ensure checklists are followed at 90 days and year end
- Review work orders on a daily basis and follow-up with homeowners to ensure work is complete
- Develop a constructive and respectful working relationship with homeowners
- Conduct monthly inspections/work at showhomes, to keep the warranty valid, and the operation of the showhome running smoothly
- Meet with direct supervisor at designated time to discuss work completed and work to be assigned to trades
- Assist site supervisor with possession, walk throughs, attending client meetings
- Other duties as assigned
Requirements and Qualifications:
- Several years’ experience in residential / commercial construction or renovations or repairs
- Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment
- Excellent written and verbal communication skills
- Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style
- Self-motivated with ability to work well independently
- Must be punctual, reliable, and possess an excellent work ethic
- General computer skills required
- Excellent customer service skills in dealing with homeowners
- Have a professional, clean and neat appearance
- Must have a valid driver’s license and a clean record
- Must have Alberta New Home Warranty (ANHW) experience
How to apply:
If you meet the above requirements and are keen to be a part of a growing home builder in Calgary, we would love to hear from you. We thank all applicants but only those selected for interviews will be contacted. Thank you.
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driver's Licence (required)
Work Location: In person
