Job Summary:
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
We are looking for a talented Truck & Bus Service Administrator to join our Distribution business in (Mississauga, ON).
Will make an impact in the following ways:
- Serve as the primary point of contact for customers, providing updates and building strong customer relationships.
- Open and manage work orders, prepare quotes, repair plans, and service documentation.
- Coordinate with Service Supervisors, Team Leads, technicians, and customers to schedule repairs and ensure timely completion.
- Review customer concerns, explain repairs and charges, and assist with warranty-related questions.
- Maintain accurate customer, equipment, and service records using service management systems.
- Support service operations by monitoring workflow, customer satisfaction, and productivity goals.
In order to be successful in this role you will need the following:
- Previous experience as a Service Advisor, Service Writer, Service Coordinator, or similar customer-facing service role.
- Experience supporting truck, fleet, heavy equipment, diesel, or industrial service environments is preferred.
- Strong understanding of repair processes with the ability to communicate technical information to customers.
- Experience preparing estimates, managing repair orders, coordinating with technicians, and providing customer updates.
- Strong organizational, communication, and multitasking skills in a fast-paced service environment.
- Experience with service management software, warranty processes, and repair documentation is an asset.
- Previous experience as a Service Advisor, Service Writer, or in a similar customer-facing role within a dealership, OEM, or independent repair facility supporting commercial trucks, buses, or other vocational vehicles is considered a strong asset.
- Solid understanding of truck and/or bus maintenance and repair processes, with the ability to communicate technical information and repair recommendations clearly and professionally to customers.
- Experience preparing estimates, opening and managing repair orders, coordinating with technicians, and providing timely updates throughout the repair process.
- Excellent organizational, communication, and multitasking skills, with the ability to prioritize competing demands in a fast-paced service environment.
- A customer-first mindset with a genuine interest in delivering an exceptional service experience while building strong, long-term relationships with commercial fleet customers.
- Proficiency with computer systems and service management software, along with the ability to quickly learn new applications and processes.
- Experience working with diesel engines, Cummins products, or warranty administration is considered an asset, but not required.
- This position follows a 4x10 work schedule , with shifts from 7:00 a.m. to 5:30 p.m., Monday through Friday . Employees work four days each week, with one scheduled weekday off on a rotating basis.
Education, Licenses, Certifications:
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant and/or in-depth knowledge obtained through specialized training.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check. Apprenticeship documentation and certification will be required prior to hire.
Job Human Resources
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2433737
Relocation Package Yes
Business Justification Backfill
100% On-Site No
