Welcome to Sunshine Coast Air. We are a locally owned float plane operator located on the Sunshine Coast. We operate daily flights to Vancouver and Vancouver Island, as well as local tours and charter services around the beautiful West Coast of British Columbia.
JOB SUMMARY
We are seeking a motivated and enthusiastic applicant to join our team in our busy Sechelt Inlet head office. As the first point of contact, the successful applicant will provide professional, friendly and welcoming service to our passengers.
REPONSIBILITIES
- Providing excellent customer service to in-bound callers or walk-in clientele regarding scheduled flights, scenic tours, charter flights and general enquiries
- Preparing quotes, bookings and confirming travel details for passengers
- Processing passenger and supplier payments and balancing daily cash-outs
- Creating operational flight plans, including management of weights and balance of aircraft
- Responsible for flight dispatching and following of all flights
- Ability to communicate relevant schedule updates, flight changes and delays in a calm and timely manner to passengers
- Checking in passengers for scheduled flights, local tours and charters
- Assisting pilots on the dock boarding passengers
QUALIFICATIONS AND SKILLS
- Previous experience providing excellent customer service while working in a fast-paced environment
- Confidence with problem-solving and conflict resolution experience
- Proficiency with Windows based applications, including Office 365 & Microsoft Teams
- Ability to work individually, as well as within a team environment
- Proficiency in English, with strong verbal and written communication skills
- Knowledge of Vancouver Island, Sunshine Coast and surrounding areas an asset
- Flexible availability to work various shifts based on operational requirements – including weekends and holidays
The role is a part-time-year round role, with an average of 24-32 hours per week over 3-4 days/week based on operational needs and seasonality. This role requires a successful candidate to work weekends and holidays.
Staff accommodation is not available with this role.
In addition to salary, some company benefits include complimentary flights, family flight rates, and gratuities (where applicable).
Job Types: Part-time, Permanent
Pay: $20.00 per hour
Benefits:
- Extended health care
- On-site parking
Ability to commute/relocate:
- Sechelt, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 2 years (required)
Location:
Work Location: In person
