Trucent, Inc. is a global leader in fluid recovery and regeneration solutions helping manufacturers and producers achieve operational excellence by incorporating sustainable processes. We are committed to demonstrating leading-edge sustainable solutions and approaches to industrial production and materials management. Our customer-centric solutions include Fluid Separation for Metalworking and Manufacturing, Industrial Fluid Control, Plant Process Optimization, Corn Oil Extraction, and Oil Flow Optimization.
We are looking to add a new Regional Field Service Manager in Cambridge Onterio, to help support our Industrial Technology division. This role maintains responsibility for the region's fleet, and field operations for the division. This is a hands-on service position that involves traveling to and from customers to help give onsite service support with our separation equipment. This involves repairs, installations, maintenance checks, and other troubleshooting.
We are ready to act immediately on those candidates who are the best fit for the role. You will first hear from someone in Talent Acquisition and then the next step will be a personal interview with our Hiring Manager.
POSITION FUNCTIONS
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Responsibility of delivering solutions and resolving technical issues applying a wide range of the organization's technologies.
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Management of technical schedule to ensure proper service and coverage of customer sites and projects
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Manage and maintain the regions fleet resources such as equipment and vehicles, preventative maintenance program and related files and record
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Management of regions Incident Case (Action Request) logging, maintenance, and weekly review
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Responsible for the regions selling of additional services, equipment, etc. into existing accounts
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Support the preparation of customer engagements, contracts, and proposals; may assist during new account sale with respect to demonstrating account management protocol
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Comply with all aspects of the Trucent Safety Program, including but not limited to hazard communication, PPE requirements, and safety training attendance
POSITION QUALIFICATION REQUIREMENTS
Education:
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Technical Degree or bachelor’s degree preferred.
Experience:
Requires a minimum of 8 years of experience in manufacturing, engineering, or technical/equipment services industry, preferably in the chemical, and/or separations industry.
Skills and Abilities (May be representative but not all-inclusive, of those commonly associated with this position):
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Ability to operate and troubleshoot all company purification equipment within assigned area of responsibility
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Knowledge and understanding of fundamental theory of separation technologies, preferably specific to centrifugal separation
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Strong mechanical aptitude including advanced knowledge of mechanical engineering and/or skill trades including mechanical, plumbing, and electrical vocations
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Demonstrate a basic understanding of specifications, blueprints, manuals, and mechanical drawings; maintain a general understanding of analytical methods
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Ability to apply principles of logical thinking to define a problem, collect data, and establish facts to draw valid conclusions, make decisions, and solve problems
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Strong customer relationship, account management, and conflict resolution skills
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Excellent oral and written communication skills
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Strong leadership skills and collaborative ability that promote a team environment
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Demonstrated ability to exercise judgement and make impromptu decisions in time-sensitive situations
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Ability to manage multiple tasks and or priorities and easily adapt to changing situations
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Thorough knowledge of proprietary products and their applications
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Effective time management skills and strong attention to detail
Travel Requirements:
Travel 40-50% of the time on company business
