Overview
We are a premier doctor directed medical & laser aesthetics clinic in Ottawa dedicated to providing high quality skin care advise and treatments. We provide cosmetic and some medical treatments in a professional, welcoming environment.
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors and callers, ensuring a positive and professional experience. Your organizational skills and attention to detail will support smooth office operations, from managing phone calls to handling administrative tasks. If you enjoy providing exceptional customer support and have an interest in skin care and esthetics, this opportunity is perfect for you!
Duties
- Greet visitors warmly and direct them appropriately, maintaining a professional and courteous demeanor at all times. Manage the clinic check-in and check-out process
- Manage 2-line phone systems, answer inquiries promptly, and efficiently using proper phone etiquette
- handle transactions, process payments efficiently and manage day - to day administrative tasks
- maintain a clean, organized and professional reception area
- Handle clerical duties such as filing, proofreading documents, updating and managing correspondence to ensure organized records management
- Assist with appointment scheduling, calendar management, and basic bookkeeping .
- Support medical office operations by managing patient or client check-ins, verifying insurance information, and maintaining confidentiality
- Provide excellent customer service support by addressing questions, resolving issues, and ensuring visitors’ needs are met promptly
- Answer phone calls, respond to emails, and schedule appointments using Jane App.
- recommending products appropriate for different skin conditions
Schedule Requirements:
- Full-time or part-time weekday shifts.
- Must be available to work occasional half-day shifts on Saturdays.
Qualifications
- Exceptional reliability and punctuality.
- A strong, genuine interest in skincare and medical aesthetics.
- High efficiency with the ability to multitask
- Strong computer literacy and comfort using clinic management software (experience with Jane App is a strong asset).
- Excellent verbal and written communication skills.
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tasks
- excellent phone etiquette skills
- Knowledge of QuickBooks or bookkeeping software is a plus
- Exceptional organizational skills with keen attention to detail for proofreading and filing responsibilities
- Ability to handle customer support with professionalism and patience
- Prior front desk or receptionist experience in a healthcare environment (medical or esthetics) is highly desirable
- multitask efficiently while maintaining accuracy
Perks:
- Generous staff product discounts on premium skincare.
- Complimentary or discounted clinic treatments.
Dynamic, supportive, and beauty-focused team environment.Join us in creating a welcoming environment where every visitor feels valued! This position offers an opportunity to develop your administrative skills while supporting a vibrant team dedicated to excellence.
Pay: $18.00-$22.00 per hour
Benefits:
Work Location: In person
