This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position has an end date of March 31, 2028.
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.
Reporting to the Director, Business Transformation & Service Delivery, the Manager, Business Transformation leads the core delivery team responsible for analyzing, documenting, and optimizing the University’s operational processes. The Manager ensures that transformation initiatives are grounded in rigorous data, clear business requirements, and lean process principles.
The Manager is responsible for the professional standards of the Business Analysis and Process Engineering functions, ensuring that every project delivers measurable improvements to efficiency and the user experience.
The Office of Strategic Transformation and Delivery (OSTAD) is the engine room for the organization’s most ambitious goals. We don’t just plan for the future; we build the roadmap to get there. Our mission is to bridge the gap between high-level vision and tangible results by driving large-scale, cross-functional initiatives that redefine how we operate. We are a team of problem-solvers, dot-connectors, and catalysts. If you thrive in high-impact environments where "the status quo" is a challenge to be met, the OSTAD is where you’ll do your best work.
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Team Leadership & Capability Building: Lead, mentor, and performance manage a team of Senior Business Analysts, Business Analysts, and Senior Process Analysts. Build a consultancy style culture that is proactive and solution-oriented.
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Methodology Governance: Establish and maintain a standardized transformation toolkit (including BA templates, process mapping standards, and benefits realization frameworks) to ensure consistency across all projects.
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End-to-End Process Optimization: Oversee the "As-Is" discovery and "To-Be" design phases.
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Ensure the team uses Lean or Six Sigma principles to remove waste and "administrative friction" from university workflows and processes.
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Requirement Lifecycle Management: Ensure that business requirements are high-quality, traceable, and effectively communicated to technical teams and vendors to prevent scope creep.
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Resource Allocation: Manage the deployment of Business Analysts and Process Analysts across multiple concurrent projects, balancing workload and matching skill sets to project complexity.
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Quality Assurance: Act as the final technical reviewer for process maps, business cases, and functional specifications before they are presented to project teams, steering committees or stakeholders.
Academic Qualifications
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Undergraduate degree in a relevant discipline (e.g. Business, Project Management, or Management Information Systems).
Knowledge
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10+ years of experience with a focus on large-scale transformation programs or projects.
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5+ years of experience in senior leadership roles, particularly managing Business Analysts & Process Analysts.
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Mastery of the BABOK (Business Analysis Body of Knowledge) and its application in a complex environment.
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Deep knowledge of Lean, Six Sigma, or Kaizen methodologies specifically applied to service environments (rather than manufacturing).
Skills
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Expert proficiency in BPMN 2.0 and tools like Visio, Signavio, or Lucidchart.
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Ability to perform Root Cause Analysis and use data to justify process changes.
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Ability to coach and mentor staff in complex modeling and negotiation techniques.
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Highly skilled at managing difficult subject matter experts (SMEs) who may be protective of their current way of working.
Abilities
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The ability to take a vague problem statement and translate it into a structured technical requirement.
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A high degree of drive to move projects past the discovery phase into tangible, documented solutions.
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Manage multiple complex projects and portfolios simultaneously in a dynamic environment.
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Foster collaboration and navigate organizational complexity.
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The innate ability to recognize how a change in one area impacts the entire downstream ecosystem.
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Adapt to evolving priorities and maintain focus on long-term outcomes.
Application Instructions
Click "Apply Now" to submit your resume and cover letter.
This position is excluded from the bargaining unit.
In accordance with the Handbook of Employment for Management and Professional Staff (Excluded), this position has a comprehensive benefits package and an annual salary which will be commensurate with qualifications.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
