TallSky Consulting is proud to be recruiting on behalf of Delta-X Research for a Customer Operations Specialist. Do you enjoy building strong customer relationships, solving complex problems, and working with innovative technology? Would you love to grow your career in a small company where your ability to connect with customers and demystify technical software makes a real difference? If so, we want to hear from you!
This is a remote opportunity for candidates based in Victoria or Vancouver, but exceptional candidates from elsewhere in Canada are also encouraged to apply.
Why Join Delta-X Research?
Headquartered in Victoria, BC, Delta-X Research is a nimble and growing Canadian-owned company that builds science-based decision-support tools for the electric power industry. As a Customer Operations Specialist, you will be the person customers rely on to learn, grow, and feel genuinely supported as they work with Delta-X Research software. You will deliver training, provide technical support, and help customers get the most out of our tools from onboarding through their entire lifecycle.
Delta-X Research offers a competitive salary of $66,850 - $77,200 per year to start (based on related education and experience) plus profit sharing. Additional benefits include medical, dental, life insurance and long-term disability, 3 weeks of vacation with room to grow, and a fully remote work environment built on trust and flexibility with plenty of opportunities to learn and expand into new areas as the company scales.
You will be joining a collaborative team that values thoughtful communication, shared wins, and work-life balance — the Customer Operations team is witty, fun-loving, low ego, and has an ever-growing list of inside jokes ready for your onboarding.
The Customer Operations Specialist's Key Responsibilities Include:
Customer Training and Success:Deliver engaging training sessions during onboarding and throughout the customer lifecycle. Prepare materials, tailor content, and monitor adoption to proactively identify opportunities for additional education or support.
Technical Support:Serve as first responder for technical support tickets, investigate and resolve software-related issues, coordinate with the development team when needed, and maintain detailed records of support interactions in HubSpot.
Customer Onboarding Support:Configure Transformer Oil Analyst (TOA) databases, prepare and validate customer data, troubleshoot setup issues, and contribute to the refinement of onboarding tools, templates, and documentation.
Presales Technical Support: Prepare databases and demo environments for customer demos in collaboration with Sales, and help maintain technical documentation that supports presales conversations.
HubSpot and CRM Management:Maintain and improve HubSpot pipelines, workflows, dashboards, and reporting. Monitor data quality, document best practices, and support cross-departmental use of the platform.
This is only a small sampling of what your day will hold. Please review the full Job Description at https://tallsky.ca/job/customer-operations-specialist/ to learn more about this role.
Preferred Education and Experience:
- Bachelor's degree or diploma in Computer Science, Engineering, Physics, or a related technical or scientific field. An equivalent combination of education and professional experience will be considered.
- 3+ years of experience in a customer-facing role involving technical support, training, or onboarding for software or SaaS products.
- Demonstrated success delivering customer training and creating customer-facing documentation such as training guides, FAQs, or knowledge base articles.
- Experience working cross-functionally with teams such as Product Development, Sales, and Marketing.
- Experience using CRM and support tools such as HubSpot, Zendesk, or similar platforms.
- Familiarity with the electric utility sector, scientific data systems, or engineering workflows is a strong asset. Working proficiency in Spanish or French is also an asset.
Skills and Abilities:
- Skilled at delivering customer training tailored to user roles, needs, and product use cases, including virtual sessions and product walkthroughs.
- Comfortable with technical and scientific environments, and able to learn complex systems quickly and guide others through them with patience and clarity.
- Strong written communication skills for creating clear, customer-facing resources such as FAQs, guides, and knowledge base articles.
- Analytical and detail-oriented, with the ability to investigate and resolve technical issues independently or collaboratively.
- Ability to build strong customer relationships through education, responsiveness, and proactive engagement, while maintaining calm and empathy in complex situations.
- Able to work independently and manage shifting priorities across training, support, and internal systems while contributing to a collaborative, remote-first team culture.
How to Apply:
Please review the full Job Description at https://tallsky.ca/job/customer-operations-specialist/ to learn more about the role.
IMPORTANT: To be considered for this role, please include your resume and a paragraph (less than 200 words) that sells us on why you are our ideal candidate. Please send both to TallSky Consulting. This is a remote opportunity with preference given to candidates already based in Victoria or Vancouver, but strong candidates from across Canada will be considered.
We thank all candidates who apply; however, after initial acknowledgement of application, only those selected for further consideration will be contacted.
Pay: $66,850.00-$77,200.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care
- Work from home
Education:
- Bachelor's Degree (preferred)
Experience:
- Technical support: 3 years (required)
- Customer training: 1 year (required)
Work Location: Remote
