Overview
We are seeking a dedicated and customer-focused Service Advisor to join our dealership team. The ideal candidate will serve as the primary point of contact for customers, accurately documenting vehicle/unit service needs, and coordinating repairs with our skilled technicians. This role offers an excellent opportunity for individuals with a passion for motorsports & marine repair and exceptional customer service skills to grow within a dynamic environment. Prior dealership or mechanic experience is highly valued, along with strong mechanical knowledge and sales abilities.
Duties
- Greet customers promptly and professionally, establishing a positive rapport
- Gather detailed vehicle/unit service information and accurately document customer concerns
- Explain repair recommendations clearly and effectively to customers
- Upsell additional services or maintenance based on vehicle needs and customer preferences
- Prepare repair orders, estimate costs, and communicate timelines to customers
- Handle cash transactions accurately and process payments efficiently
- Coordinate with technicians to ensure timely completion of repairs
- Follow up with customers post-service to ensure satisfaction and address any concerns
- Maintain organized records of all service transactions and customer interactions
Qualifications
- Previous dealership experience or mechanic background is preferred
- Strong mechanical knowledge of automotive systems and repairs
- Excellent customer service skills with the ability to communicate technical information clearly
- Proven sales ability, including upselling services and parts effectively
- Experience handling cash transactions and point-of-sale systems
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong organizational skills and the ability to multitask efficiently
This position offers a rewarding career path for individuals passionate about the automotive industry, committed to providing exceptional customer experiences, and eager to develop their skills in a professional setting.
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
