Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for an IT Support Technician L1-L2 to join our team.
About the Role
As a IT Support Technician L1-L2, you will be responsible for providing technical support to the company’s employees and clients. In addition to handling routine requests, you may also be asked to work on small projects. This role requires strong technical expertise, problem-solving skills, and excellent communication skills to deliver top-quality IT support.
Location: 8270 Mayrand Street, Montreal, QC
Schedule: Monday to Friday, 40 hours per week, 8:30 a.m. – 5:00 p.m.
Work Mode: Hybrid
What You Will Do
Provide first- and second-line support for Windows operating systems, including troubleshooting common issues (e.g., software conflicts, system crashes, slow performance, etc.).- Assist users in configuring, installing, and updating the Windows operating system and software applications.
- Perform system diagnostics and resolve technical issues related to Windows, network connectivity, and hardware/software interactions.
- Provide support for the Microsoft Office suite, email configurations (Outlook), and other common software applications.
- Provide support via phone, email, or remote desktop to both technical and non-technical users.
- Escalate complex issues to senior technicians or specialized teams as needed.
- Ensure a prompt response to user requests and maintain user satisfaction through effective communication.
- Manage and track service requests in the ticketing system by documenting troubleshooting steps and resolutions.
- Ensure that all systems are up to date with the latest Windows patches, security updates, and software versions.
- Monitor and handle basic security alerts and incidents according to established procedures.
- Troubleshoot application and connectivity issues.
- Use request management tools in a help desk environment.
- Ability to participate in ongoing training to stay current with company systems and the latest technologies.
What We Are Looking For
A recognized college or university degree in Information Technology or a related field;- Ability to communicate clearly in French and English, both verbally and in writing;
- At least 2 years of relevant work experience in a user support role;
- Solid experience using and troubleshooting Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint), Teams, SharePoint, and OneDrive;
- Proficiency in a cloud environment;
- Basic understanding of cybersecurity principles, including secure password management, phishing awareness, malware prevention, access control, and data protection;
- Experience and strong knowledge of VMware, AD, and GPO;
- Experience installing computers and printers.
Why Work at MSP Corp
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Benefits package.
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Dynamic work environment.
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Corporate gym discounts.
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Wellness day.
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Opportunities for growth and training.
Ready to make a difference? Join us and shape the future. Apply today!
Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.
Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.
