Position Summary
The Business Operations Specialist, Customer Service & HR Support provides administrative, operational, and coordination support to the Senior Operations Manager and the broader organization. This position is responsible for assisting with customer service workflow improvement, supporting HR-related administrative processes, and contributing to the effective execution of day-to-day business operations. The role requires a high degree of professionalism, discretion, organization, and accountability.
Duties and Responsibilities
Business Operations Support
- Provide administrative and operational support to the Senior Operations Manager.
- Assist in the coordination and execution of daily business activities.
- Support process improvement initiatives and help maintain efficient internal workflows.
- Prepare reports, maintain records, and assist with business-related analysis as required.
- Champion Health & Safety in the workplace.
Customer Service Support
- Assist in the development, implementation, and maintenance of customer service procedures and workflows.
- Maintain clean and consistent customer and sales rep data within the database
- Support efforts to improve service consistency, responsiveness, and efficiency.
- Track recurring service concerns and assist in identifying process improvement opportunities.
- Assist with Order Management and Order entry during peak season.
- Support onboarding and training activities for customer service team members.
Human Resources Support
- Assist with recruitment coordination, including job postings, candidate screening, and interview scheduling.
- Support onboarding and offboarding activities when required.
- Support internal communications and general HR administrative functions.
- Focus on employee training requirements to meet and exceed government standards.
- Maintain confidentiality of employee and business information at all times.
Administrative Support
- Prepare and update price lists as well as adding and maintaining prices on the Market Time platform.
- Assist with bi-yearly catalogue review.
- Maintain organized filing and recordkeeping systems.
- Provide additional administrative support as required.
Qualifications
- Post-secondary education in business administration, human resources, office administration, or a related field is preferred.
- Previous experience in operations, administrative support, customer service, or HR administration.
- Strong organizational, time management, and follow-up skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and adapt to changing demands.
- Proficiency with Microsoft Office, Google Workspace, and ERP systems such as NetSuite is an asset.
- Demonstrated professionalism, discretion, and sound judgment.
Core Competencies
- Strong attention to detail.
- Initiative and follow-through.
- Professional communication and interpersonal skills.
- Confidentiality and integrity.
- Problem-solving and process improvement mindset.
Reporting Relationship
Reports to: Senior Operations Manager
'Call-To-Action''Join our dedicated team at Creative Education of Canada, Inc. where your expertise can make a meaningful impact on our educational community. Embark on a rewarding journey with us—apply today to become a key player in our operational success!'
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- Extended health care
- On-site parking
Work Location: In person
