Water Treatment Specialist - Inside Sales Representative – Regina
Aquifer Distribution Ltd. is looking to add a Water Treatment Specialist - Inside Sales Representative to our growing team in Regina. This role is ideal for someone with water treatment knowledge and strong experience in sizing and designing water treatment systems. As a key member of our sales team, you'll work closely with customers and internal departments to provide product solutions, process orders, identify sales opportunities, and help drive business growth. Industry knowledge and strong experience with water systems is required.
Who we are:
Aquifer Distribution Ltd. is a retail and wholesale plumbing, water treatment, water systems, municipal waterworks, pumps, and HVAC distributor. Our mission is to provide the highest level of personal customer service to our customers while being the most complete one-stop company in our market. Our group of companies was founded in 1968, and we are proud to be an independent Saskatchewan founded, owned and operated company focused on our customers, staff, and community.
We’re proud to share that our company has achieved the Gold Standard designation in the Canada’s Best Managed Companies program - a recognition awarded to businesses that have successfully maintained their Best Managed status for four to six consecutive years. This national award celebrates organizations with outstanding leadership, strategy, culture, and financial performance. Reaching Gold Standard reflects our long-term commitment to excellence, our clear focus on company goals, and the strength of our people-first culture.
Being part of a Best Managed Company means you’ll be supported by focused leadership, surrounded by a high-performing team, and working toward shared goals in a culture that values collaboration, trust, and care. We offer a competitive and thoughtfully designed employee experience - from meaningful work and strong benefits to perks that reward and recognize your efforts. If you’re looking for a company that invests in its people and creates space for you to thrive both at work and in life, we’d love to meet you!
Responsibilities:
· Work hours from 8:00 AM – 5:00 PM Monday – Friday. Occasional overtime work and Saturday scheduling will be required.
· Respond to customer inquiries and resolve service issues promptly and professionally.
· Provide customers with accurate product details, pricing, availability, and delivery timelines.
· Process customer orders, coordinate inventory fulfillment, and arrange shipping or pickup.
· Ensure all pricing, quotes, and freight charges meet company guidelines and gross profit targets.
· Build and maintain strong customer relationships.
· Collaborate with internal teams to align on order fulfillment, inventory, and customer needs.
· Escalate customer issues to management when necessary to ensure effective resolution.
· Identify and drive up-selling and cross-selling opportunities.
· Maintain accurate and up-to-date customer information, quotes, and sales activities in the CRM system.
· Manage customer credit terms and ensure freight costs are covered in line with company policy.
· Ensure warranty claims, returns, and credits comply with company policies.
· Identify and communicate inventory issues, including low stock levels, to support timely purchasing decisions.
· Participate in team meetings, training sessions, and development opportunities.
· Pursue ongoing development through training and in-house knowledge sharing.
· Maintain up-to-date knowledge of product features, benefits, and competitive positioning.
· Support and execute the company’s marketing strategy and initiatives including trade shows, customer events, and promotions.
· Support the outside sales team by preparing quotes, gathering product information, and coordinating follow-ups to ensure timely and accurate customer service.
· Develop and maintain a strong pipeline of sales opportunities to support revenue growth.
Requirements:
- Minimum grade 12 graduate.
- Previous experience in inside sales, customer service, or sales support.
- Experience with water systems is required.
- Strong communication and customer service skills.
- Ability to build relationships and identify sales opportunities.
- Strong organizational skills and attention to detail.
- Proficiency with computer systems and Microsoft Office.
What you can expect from us:
· Benefits
· Matching RRSP Plan
· Bonus program
· Casual dress
· On-site parking
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Work Location: In person
