What we offer
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
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Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
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Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
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Four (4) paid personal days;
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Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
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Health and dental benefits
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Employee and family assistance program;
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Maternity and parental leave top up (93% of base salary);
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Training and development programs including tuition reimbursement of $1500 per calendar year;
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Fitness membership discount.
This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.
Make a difference
Reporting to the Senior Manager, Program Services, the Senior Advisor, Revenue Systems and Performance leads cross-functional initiatives to identify, analyze, and resolve revenue leakage caused by user errors and system design gaps within Toronto Community Housing’s Housing Management System (HoMES/Yardi). The role is responsible for conducting end-to-end reviews of rent revenue processes including RGI calculations, Loss of Eligibility (LOE) workflows, Subsidy and Vacancy Tracking (SVT) configurations, and charge code integrity, to ensure accurate revenue reporting, arrears tracking, and compliance with the Housing Services Act, Residential Tenancies Act, and City of Toronto RGI Administration Manual. They coordinate with Finance, Information Technology Services (ITS), and Operations to develop system-based solutions that close process gaps, improve revenue forecasting. The work environment is fast-paced and collegial, and the Senior Advisor is expected to be analytical, detail-oriented, and collaborative, and to exercise sound judgment at all times.
What you’ll do
Develop and implement revenue integrity and system improvement initiatives
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Plan, co-ordinate, communicate, monitor, and report on the implementation of strategic initiatives related to revenue integrity and system improvement initiatives
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Ensure initiatives are delivered in accordance with internal, shareholder, or other requirements
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Consult with teams across business units as appropriate
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Develop recommendations to improve business processes related to rent revenue, RGI administration, and Housing Management System (HoMES) configurations
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Advise on improvements of performance measures and reporting as appropriate
Provide supervisory support to Special Initiative Clerks
Develop reports, papers, briefing notes, and presentations for internal use and to communicate to stakeholders
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Create reports for the executive leadership and Board of Directors on matters including policy, strategic planning, revenue integrity, system performance measures, evaluation, strategic initiatives and other areas and provides advice and expertise to the business unit on improving Board report
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Write reports for the board as required
Develop and maintain dashboards and reporting tools (e.g., Power BI) to provide visibility into revenue leakage indicators, LOE tracking, and charge code accuracy
What you’ll need
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A combination of post-secondary education in Business Administration or other relevant field (e.g. Finance, Accounting, Information Systems, Public Administration, Social Policy)
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A graduate degree in Business Administration or other relevant field is preferred (e.g. Public Administration, Finance, Commerce, Law, Communications, Social Policy)
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5-7 years of experience in a large public or non-profit housing environment in one or more of the following areas: revenue management, financial analysis, policy analysis or development, performance measurement systems, strategic planning, creation and monitoring of accountability systems
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Formal or informal experience supervising or mentoring staff, including through project management of complex projects.
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Proficiency with computerized business applications including Microsoft Office Suite, Power BI, and housing management systems (Yardi/HoMES preferred)
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Proven ability to analyze and interpret data, prepare reports and statements
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Proven ability to interact effectively with and engage a variety of stakeholders including: staff, Finance, ITS, Operations leadership, external vendors, and regulatory bodies
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Excellent project management, conflict resolution and organizational skills
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Excellent oral and written communication skills and presentation skills
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Working knowledge of Toronto Community Housing’s operations, policies and procedures and relevant legislation, including the Housing Services Act, Residential Tenancies Act, and City of Toronto RGI Administration Manual
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Knowledge of rent revenue processes, RGI calculations, Loss of Eligibility (LOE) procedures, and charge code/GL structures within a housing management system environment is an asset
