Role description
Role Description We are seeking a Native Spanishspeaking Support Engineer with excellent communication skills and a passion for technology and customer success The ideal candidate will be comfortable working in a fastpaced support environment collaborating across teams and delivering exceptional customer experiences
Required Qualifications
Nativelevel proficiency in Spanish spoken written and reading is mandatory
Excellent spoken and written communication skills in English
Ability to support and resolve customerreported issues in Spanish
Must be willing and able to work from the office on a regular basis as required by the business
Flexible to work during Spanish business hours and when needed support PST business hours
Strong troubleshooting analytical and problemsolving skills
Excellent logical thinking critical thinking and crossteam collaboration abilities
Passion for technology and customer support
Understanding of cloud computing concepts including cloud versus onpremises environments
Familiarity with Microsoft Azure services and deployment concepts is preferred
Azure certifications are a plus
Key Responsibilities
Provide technical support to customers in Spanish and English through phone email and other support channels
Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies
Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations
Collaborate with internal support teams and subject matter experts to address escalations and customer concerns
Escalate issues promptly when specialized expertise or additional capabilities are required
Maintain highquality case documentation and ensure accurate tracking of customer interactions
Handle challenging and businesscritical customer situations with professionalism and strong communication skills
Continuously develop technical expertise and stay current with Azure technologies and platform updates
Preferred Skills
Working knowledge of Microsoft Azure services technologies and billing platforms
Strong customerfacing experience in technical support environments
Excellent analytical troubleshooting and incident management capabilities
Ability to manage multiple priorities while maintaining a customerfirst mindset
Location Requirement Candidates must be comfortable working from the office and supporting customers during Spanish business hours with flexibility to align with PST business hours when required Native Spanish language proficiency is a critical requirement for this role
Skills
Mandatory Skills : Azure fundamentals (AVD, Deployment, subscriptions, resource group), Azure Infra Services, ITIL
Other details
Vacancy Type: New Vacancy
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay
The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at
[email protected] so that arrangements can be made for the appropriate accommodations to be in place.
Benefits
Compensation range: $65,000.00 to $70,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
