Part-Time Front Desk Clinic Administrator (Medical Receptionist)
15–20+ hours per week | Permanent, in-person role
About The Rehab Grid
The Rehab Grid is a multidisciplinary rehabilitation clinic located in North York, dedicated to delivering modern, patient-centered care. Our team focuses on restoring function, improving mobility, and enhancing long-term wellness through high-quality physiotherapy and rehabilitation services.
We take pride in providing individualized treatment plans, supporting our community’s health, and fostering a collaborative and positive clinic environment. As we grow in our new location at 1865 Leslie Street, we are excited to welcome a Part-Time Front Desk Clinic Administrator to our team.
At The Rehab Grid, we value not only excellent patient care but also a supportive workplace culture where team members are encouraged to learn, grow, and thrive.
Position Overview
We are seeking a friendly, organized, and proactive professional who excels in customer service, communication, and clinic administration. This role is essential in creating a smooth and welcoming patient experience both in person and over the phone.
Key Responsibilities
Patient Communication & Customer Service
- Answer incoming phone calls and emails in a timely and professional manner
- Assist patients with inquiries, bookings, and clinic information
- Manage appointment changes, cancellations, and follow-ups
Front Desk Reception
- Greet and check in patients in a warm and professional manner
- Maintain a welcoming, organized, and efficient front desk environment
Scheduling & Coordination
- Book, reschedule, and optimize patient appointments
- Coordinate practitioner schedules to ensure smooth clinic flow
Medical Administration
- Maintain accurate and confidential patient records
- Work within electronic health record (EHR) systems
Billing & Insurance
- Process payments and issue receipts
- Handle direct insurance billing and related patient inquiries
Clinic Support
- Assist with general administrative duties as needed
- Help maintain a clean, organized, and professional clinic environment
Qualifications
Required Skills & Experience
- Strong communication and interpersonal skills
- Professional phone etiquette and clear written communication
- Experience in customer service, medical reception, or clinic administration
- Comfortable working with scheduling systems and electronic records
Technical Skills
- Proficiency with computers and office tools (Google Drive, Excel, etc.)
- Ability to learn and navigate EHR systems quickly
Professional Attributes
- Strong organizational and multitasking abilities
- High attention to detail
- Ability to handle sensitive and confidential information with discretion
- Legally eligible to work in Canada
- English fluency required
Assets
- Experience in a healthcare or medical clinic setting
- Experience with direct insurance billing
Why Join The Rehab Grid?
- Work in a modern, growing rehabilitation clinic in North York
- Be part of a supportive, team-focused environment
- Opportunities for professional growth and skill development
- A workplace that values balance, positivity, and purpose
Additional Details
Job Type: Part-time, permanent
Benefits: Company events, on-site parking
Work Location: In-person only
Application Requirements
Please answer the following:
- How many years of experience do you have answering phone calls in a professional setting?
- Submit a 2-minute video answering:
- What excites you about this role?
- Describe a time you had to de-escalate a situation, how you handled it, and the outcome.
This helps us better understand your communication style, personality, and approach to patient care.
Please send your video to: [email protected]
Pay: From $19.00 per hour
Work Location: In person
