Job Overview
We are seeking an energetic and detail-oriented Food Service Supervisor to lead our dynamic food service team. In this pivotal role, you will oversee daily operations in a fast-paced food environment, ensuring exceptional customer experiences while maintaining high standards of food safety, quality, and cleanliness. Your leadership will inspire teamwork, streamline food preparation and service processes, and uphold the integrity of our food industry standards. This is an exciting opportunity for someone passionate about hospitality, with strong supervisory skills and a love for culinary excellence.
Mary Brown's Chicken and Taters is one of Canada's fastest growing franchise and the recipient of the Canadian Franchise association's "Franchisee's Choice Award" for 8 consecutive years. As we continue to expand across Canada, we are looking for a Food service Supervisor for our location in south east Edmonton who will be as passionate about our business as we are.
Duties
- Oversees all front and back of the house restaurant operations in the absence of the manager
- Delivering genuine hospitality and exceptional guest experience
- Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
- Respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Assist in staff evaluations and provide feedback to improve the customer’s experience
- Organize the prepping and cooking of food to ensure the highest quality possible
- Work in different positions to help deliver the best customer service experience
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Under the guidance of the manager, train new employees and provide ongoing training for all staff
- Complete administrative duties as assigned by the manager
- Supervise daily food service operations, including food preparation, cooking, serving, and cleaning routines to ensure smooth workflow and quality standards
- Lead and motivate a team of food service staff by providing training, coaching, and performance feedback to foster a positive work environment
- Oversee food handling procedures to comply with safety regulations and maintain high hygiene standards
- Manage cash handling processes and POS (Point of Sale) systems
- Monitor inventory levels, place orders for supplies, and ensure proper storage of food items in accordance with food safety protocols
Skills
- A min of 1-3 yrs of proven experience in food service operations, restaurant management, or hospitality environments
- Strong supervising experience with demonstrated leadership capabilities in team management
- Committed to working full time in a challenging fast paced retail environment
- Great communication and interpersonal skills
- Skilled in food preparation, cooking techniques, and kitchen operations
- Knowledge of food safety standards and proper food handling practices
- Excellent customer service skills with the ability to handle challenging situations professionally
- Experience with restaurant experience or hotel industry background is a plus
- Ability to train staff on serving techniques and restaurant procedures
- Strong organizational skills to manage multiple priorities efficiently
- Leadership qualities that inspire teamwork, accountability, and continuous improvement
Join us as a Food Service Supervisor and be part of a vibrant team dedicated to delivering memorable dining experiences! Your expertise will help shape our service excellence while advancing your career within the thriving food industry.
Pay: $20.00-$25.00 per hour
Work Location: In person
