What is the opportunity?
The Senior Manager, HEF Distribution Transformation serves as a strategic architect for RBC’s mortgage channel evolution, driving end-to-end transformational initiatives that align with HEF’s long-term growth objectives. This role is pivotal in shaping the future of advisor client engagement, ensuring RBC remains at the forefront of innovation in the mortgage space. This role leads and executes transformational initiatives to optimize RBC’s channel strategy, focusing on ideation-to-execution. This role drives the development of innovative tools, routines, and AI-powered solutions to empower sales channels, enhance advisor capabilities, and streamline client journeys.
What will you do?
- Lead transformational projects from ideation to execution, focusing on channel strategy optimization, AI tool integration, and frictionless client experiences
- Architect the AI-enabled future: Develop and execute a multi-year roadmap for AI tools that upskill advisors, automate workflows and accelerate application decisions, ensuring alignment with enterprise priorities.
- Collaborate with technology and business partners to design, prioritize, and iterate integrated solutions that reduce operational friction and accelerate application approvals
- Influence strategic direction: Deliver actionable insights to senior leadership (e.g., SMT, MBR, QBR) and field stakeholders, shaping decisions through data-driven updates on transformation milestones and AI adoption trends.
- Manage stakeholder alignment across departments to ensure seamless execution of transformational initiatives and adoption of new tools/routines.
- Ensure unified execution: Align diverse teams around shared goals, fostering a culture of innovation and accountability to embed new tools and routines enterprise-wide.
What do you need to succeed?
Must have:
- 5+ years of financial services experience (Home Equity Finance experience nice to have)
- Experience driving complex, multi stakeholder initiatives/programs
- Experience partnering across cross-platform groups (i.e. Regional Banking, Technology, Ops, Legal, Risk, etc)
- Bachelor's Degree required; Master's Degree or equivalent preferred
- Ability to translate complex ideas into impactful workstreams and outcomes
Nice to have:
- Experience in marketing, technology, and/or advice centre
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Adaptability, Budgeting, Business Oriented, Decision Making, Long Term Planning, Program Management, Resource Management, Results-Oriented, Team Management, Time Management
Additional Job Details
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
Toronto
Canada
37.5
Full time
PERSONAL & COMMERCIAL BANKING
Regular
Salaried
2026-06-02
2026-06-16
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
