Star POS is looking for dynamic individuals who love learning, customer interaction and working in the Point of Sale Technology Field. We are looking for team members to help grow our support team, to better support our partners and clients in the hospitality and retail industries.
You will be placed in a rotational shift, answering phone calls and emails to assist our clients in operating and maintaining their technology needs. We support most of our client’s business technology needs, and are constantly striving to be on the leading edge of business technology.
French language and communication is mandatory for this role, as it's a mix of English & French.
You will also be assisting with on site installations, and on site service calls depending on the requirement.
Job Duties for Help Desk Technician-Level 1 include:
- Answers phones and emails and triage customer questions and issues
- Work day-to-day with computers, printers, networks, payment terminals and point of sale software related issues for all clients
- Scheduling, and following tasks assigned on your calendar
- Ensure security of data, network access and backup systems
- Use of remote login tools Like Datto RMM, LogMeIn, Team Viewer
- Ticketing and recording client issues in ticketing software
- Maintain time sheets
- Learning and adapting new technology and software
- Able to clearly give basic training on computer usage and software usage to clients
- Ability to work in a team as well as individually on assigned tasks
- Present a positive and engaging personality along with self discipline and professional behavior at all times
- Willing and able to travel on-site for service visits when required
- Assist installations team on projects when required
- On site service calls may be required
- Travel to location may be required
- Escalate calls to senior technical support technicians when required
- Follow up with client by email or phone for service completion
- Provide reports to the direct supervisor regarding tasks, project progression, or issues
- Follow policy and procedures for day-to-day operations
- Attend training & team meetings as required
At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
Ability to demonstrate experience managing & working with the following technologies: Windows 7, 8, & 10 Microsoft Office Suite (2010 & Newer) Windows Server 2008 R2, 2012 R2, 2016 Active Directory DHCP DNS Terminal Services Microsoft Exchange 2007, 2010, 2013 Office 365
Job Type: Full-time
Pay: $44,000.00-$46,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you live in Edmonton, Alberta ?
- Do you have reliable transportation to and from work?
- Are you comfortable with rotational shift work?
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Technical Support: 1 year (required)
Language:
- English (required)
- French (required)
Work Location: In person
