About Us
Arbutus Medical Clinic is a locally owned, family-run medical practice serving the Sunshine Coast community. We are building a respectful, collaborative environment where patient care and staff wellbeing are equally valued. We listen to our staff and make positive changes where we can.
We are seeking an entry-level Medical Office Assistant. Formal MOA training is not required as we are prepared to train the right individual, but prior experience may be an asset. We are primarily looking for someone with strong interpersonal skills, professionalism, and comfort using modern technology.
About the Role
As the first point of contact for our patients, you will play a central role in creating a calm, organized, and welcoming clinic environment. This is a fast-paced position requiring strong communication skills, discretion, and the ability to manage multiple priorities at once.
Key Responsibilities
- Greet patients and manage check-in and check-out processes
- Answer and manage a multi-line phone system
- Schedule appointments and manage calendars efficiently
- Maintain accurate electronic medical records (EMR)
- Coordinate referrals, forms, and correspondence
- Support physicians and clinical staff with administrative tasks
- Maintain strict patient confidentiality at all times
What We’re Looking For
We understand that applicants in our region may not have formal MOA training. The following attributes are more important to us than prior medical experience:
Essential Soft Skills
- Comfortable interacting with high volumes of patients daily
- Strong verbal communication and phone etiquette
- Ability to multi-task without becoming overwhelmed
- Calm and professional under pressure
- Excellent organizational skills and attention to detail
- Demonstrated ability to maintain confidentiality and discretion
Technology & Administrative Skills
- Confident computer literacy (typing, email, document management)
- Comfortable learning new software platforms
- Familiarity with cloud-based systems (e.g., shared drives, online booking, secure portals)
- Ability to troubleshoot minor technical issues independently
Previous experience in hospitality, customer service, reception, retail, or other high-interaction roles is highly valued.
What We Offer
- $26.50/hour (Sunshine Coast Living Wage), after probation period
- Extended health and dental benefits
- Annual performance-based bonus
- Monthly team social events
- Structured training and mentorship
- A respectful, supportive, and collaborative workplace culture
Why Join Us?
This is an opportunity to build meaningful skills in healthcare administration while serving your local community. We are committed to developing capable, confident team members and providing long-term stability within a growing clinic.
How to Apply
Please email your resume and a brief paragraph explaining why you are interested in the role to:
[email protected]
Subject Line: MOA Application – [Your Name]
We regret that we are unable to offer relocation assistance for this role and cannot accept overseas applicants without permission to work in Canada.
Applications will be reviewed on a rolling basis. Due to the anticipated high volume of applicants, we apologise that we may not be able to reply to every applicant. We will review each application carefully and reach out to shortlisted candidates.
Job Types: Full-time, Permanent
Pay: $24.00-$26.50 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
