Nav Bhatia’s Auto Arena (A Division of Rexdale Hyundai)
Nav Bhatia’s Auto Arena, a division of Rexdale Hyundai, is a leading automotive dealership committed to excellence in customer service and sales performance. As we prepare for our upcoming grand opening, we are seeking qualified Financial Service Manager to join our professional team and contribute to our continued growth and success.
Position Summary
The Financial Service Manager will be responsible for managing the complete customer financing experience from start to finish. This role oversees financial services operations within the dealership, with primary responsibility for both prime and subprime financing, customer retention, departmental profitability optimization, and daily sales administration. This position requires exceptional customer relationship management, strategic profit maximization, and meticulous attention to documentation accuracy.
Key Responsibilities
Financial Products and Services
- Generate incremental revenue through the sale of financial and insurance products, including extended warranties, financing solutions, credit life insurance, accident and health insurance plans, and vehicle accessories
- Manage prime and subprime financing applications and rate quotations
- Handle all insurance fees and financing arrangements across multiple credit tiers
- Submit financing documentation to appropriate lending institutions for approval
- Collaborate with Sales Managers to optimize profit margins on all transactions
Lender Relations and Compliance
- Establish and maintain professional relationships with multiple financing sources, including prime and subprime lenders
- Continuously identify and evaluate new credit facilities to secure competitive interest rates and financial programs for all credit profiles
- Ensure compliance with all federal and provincial regulations governing automotive sales, pre-owned vehicles, and finance departments
Documentation and Administration
- Prepare comprehensive delivery documentation for vehicle preparation services, including rust proofing, fabric protection, and accessory installation
- Verify accuracy of all documentation, including titles, tax calculations, and lien information
- Review sale and lease contracts for accuracy regarding taxes, signatures, vehicle descriptions, and other critical details
- Maintain adequate inventory of all contracts and documents required for sales finalization
Customer Service
- Manage the complete customer experience throughout the financing process from initial contact to final delivery
- Address post-delivery customer inquiries related to warranties and loan payouts
- Provide detailed explanations of manufacturer and dealership policies to customers
- Ensure exceptional customer experience throughout the financing process for all credit types
- Work with customers to find financing solutions regardless of credit history
Leadership and Training
- Supervise and train designated backup personnel
- Provide ongoing training to all Sales Personnel on finance and insurance products
- Foster a collaborative and high-performance team environment
Required Qualifications
- Experience: 2-3 years of automotive sales experience required; experience with subprime financing preferred
- Licensing: Valid OMVIC (Ontario Motor Vehicle Industry Council) license
- Knowledge: Comprehensive understanding of automotive finance and insurance products across prime and subprime markets
- Education: Bachelor’s degree preferred
Competencies and Skills
- Strong analytical and financial acumen with expertise in credit evaluation
- Excellent interpersonal and customer relationship management skills
- Detail-oriented with exceptional organizational abilities
- Proven ability to work collaboratively in a fast-paced environment
- Strong negotiation and sales capabilities
- Proficiency in dealership management systems and Microsoft Office Suite
Compensation and Benefits
Nav Bhatia’s Auto Arena offers a competitive compensation package, including:
- Performance-based compensation plan
- Comprehensive benefits package for employees and their families
- Continuous professional development and training opportunities
- Supportive and dynamic work environment
- Employee perks and incentives
- Career advancement opportunities with a nationally recognized organization
Equal Opportunity EmploymentNav Bhatia’s Auto Arena is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates, including persons with disabilities, visible minorities, women, and Indigenous peoples. While Spanish- and Filipino-speaking candidates are preferred for this role, we encourage all qualified applicants to apply.
Join us as we prepare for an exciting new chapter at Nav Bhatia’s Auto Arena!
Job Type: Full-time
Pay: $64,190.28-$166,010.65 per year
Work Location: In person
