Project Overview
The Province has a strategic role within government to drive efficiencies, innovation and modernization. As part of this role, the Province is expanding the GoA’s digital delivery of services with the view of simplifying and providing better user experiences with interactions with the GoA. The Digital Design and Delivery Division (“3D”), is the Province’s centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices
3D works in partnership with GoA ministries to deliver programs that better serve Albertans.
The Province requires up to seventeen (17) Front End Designer(s) to work with 3D on service innovation, program review and digital transformation projects across the GoA. The Front End Designer(s) will work as part of cross-functional program review or product delivery teams. These teams, led by GoA product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable.
From research and findings, the Front End Designer(s) will develop design documentation, including for interfaces.
Scope of Services
It is anticipated that the Front End Designer will be required for one (1) year; however, the Province may extend the contract for up to twenty-four (24) months on the same terms and conditions.
The Front End Designer maybe required on a full time basis (7.25 hour work day), working across two (2) to three (3) projects. Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Front End Designer may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, a Front End Designer may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
- Creative, evidence-based front-end design solutions for digital service delivery. Solutions must be aligned with corporate design methods and standards.
- Foundational design of artifacts on a variety of platforms and fidelities, such as prototypes and wireframes, design pattern libraries and components, graphic design style guides, and fully documented build-ready design specifications.
- Plans for design research components.
- Justifiable recommendations for design decisions to ensure alignment of project teams, program areas, and senior management.
- Participation in agile project management processes and ceremonies such as sprint planning, sprint review, demos, and retrospectives.
- Usability test plans and reports evaluating the effectiveness of current and future designs.
- Analysis and recommendations on design accessibility to ensure compliance with applicable standards.
The Province and the Contractor shall determine changes to Services and Materials as required.
Location of Work
The Front End Designer will primarily work remotely; however, the Front End Designer is expected to attend meetings or work sessions often (i.e. quarterly) in Alberta on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton will be at no cost to the Province.
The Province reserves the right to alter this work arrangement on reasonable notice to the Front End Designer. The Contractor and the Front End Designer will be consulted about the alteration in work arrangement; however, the Province retains ultimate discretion as to the appropriate work arrangement.
Some travel within Alberta may be required to conduct field research and user interviews. The Province will make arrangements for travel for field research and user interview purposes where possible at no cost to the province. Recruitment incentives and honorariums for user research are the responsibility of the Contractor.
Work must be done within Canada.
