BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
Employee Housing: We offer housing to help you settle in.
Career Growth: Learn new skills and move up in your job.
Great Team: Work with people from all over the world.
Many Perks: Discounts, events, benefits to make your life outside of work better.
Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
Diverse and Inclusive Team: Join a global team that values diversity and inclusion.
Our Reservations Supervisor will help oversee the day-to-day workload of our Reservations Team. The Reservation Supervisor will assist in training and development and help to motivate the Reservations teams in order to deliver excellent service and meet target goals.
Duties and Responsibilities:
- Respond to reservations inquiries on the phone and by email.
- Oversee the reservation departments workload during shifts to ensure work is evenly distributed and efficiently completed.
- Ensure the reservation departments day is organized so phone calls and incoming reservation requests are managed in an efficient, revenue-oriented manner; that daily tasks are completed in a timely manner; that reservations are addressed promptly; and that everyone works nicely together to make work fun.
- Work with reservations managers to lead reservations and sales training program, upkeep of training manuals and resources, including endorsement of the Signature Sales system.
- Contribute to the creation and success of employee incentives and reward systems while ensuring a fair, fun and productive work environment.
- Resolve problems quickly, efficiently, and courteously for guests and/or Front Desk staff.
- Foster strong relationships with Front Office Managers and Front Desk Teams to ensure consistent and ongoing communication occurs, contributing to the delivery of the best possible guest experiences at our hotel properties.
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
- Additional duties may be assigned to help meet guest needs.
Skills and Experience:
- Self-motivator with outgoing personality and commitment to providing a high level of guest service.
- Ability to motivate and lead employees in a busy, fast-pace and high-quality environment.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- Experience using a hospitality property management system is an asset.
- A positive team player attitude and a strong willingness to learn.
We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love:
- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels!
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.
BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at
[email protected] or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.
