Overview
We are seeking a highly organized, customer-focused Administrative Assistant / Customer Specialist to join our team. This hybrid role combines administrative support to an Executive Assistant with some customer service responsibilities, making it ideal for a detail-oriented professional who enjoys multitasking, problem-solving, and building strong relationships with customers.
The successful candidate will provide administrative support to ensure smooth day-to-day operations.
Key Responsibilities
Administrative Support
- Provide general administrative assistance mainly to the Executive Assistant.
- Assist with data entry and document management.
- Prepare reports, correspondence, and presentations as required.
- Maintain electronic and physical filing systems.
- Support special projects and departmental initiatives as required.
Customer Service
- Respond to customer inquiries via phone, email, and online channels in a professional and timely manner.
- Process orders, quotations, and customer requests accurately.
- Resolve customer concerns and escalate issues when necessary.
- Maintain customer records and update account information.
- Follow up with customers to ensure satisfaction and successful resolution of issues.
- Collaborate with internal departments to meet customer expectations and deadlines.
Qualifications
- Minimum 2 years of experience in an administrative, customer service, or related role.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience working with ERP, CRM, or order management systems is considered an asset.
- Ability to prioritize tasks and work independently in a hybrid environment.
- Strong attention to detail and problem-solving skills.
What We're Looking For
- Positive, professional, and customer-first attitude.
- Strong interpersonal skills and team-oriented mindset.
- Reliable, self-motivated, and adaptable to changing business needs.
What We Offer
- Opportunities for professional growth and development.
- Supportive and collaborative team culture.
- Comprehensive benefits package.
How to Apply
Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $23.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
