Company Overview
Ship Apollo is a fast-growing company that specializes in fulfillment solutions to accommodate the needs of growing businesses.
Summary
We are seeking an experienced Account Manager to join our dynamic team. In this role, you will play a crucial part in fostering client relationships and driving business growth, contributing significantly to our mission of supporting startups as a long-term partner.
Responsibilities
- Develop and maintain strong relationships with clients to ensure their needs are met and client is satisfied.
- Book pickups and drop-offs.
- Be the main point of contact for brands. Communicate via Slack, email or phone with the customer.
- Handle day to day inquiries and escalate to appropriate department leads if necessary.
- Communicate information to key team members from clients, such as anticipated sales volumes, dates.
- Conduct quarterly business reviews to review cost reports, sales and identifying other business opportunities for the customer.
- Post-sales implementation - onboarding and setup. Help set up the settings on the warehouse management software, provide a demonstration to the customer of the software, gather details needed for billing, and answer any questions from the customer.
- Assist in special requests from the client if needed, including inventory inspections, or urgent order fulfillment.
Qualifications
- Excellent communication skills, both verbal and written.
- Experience in warehouse and 3PL operations is an asset.
- Detail-oriented and thorough.
- Previous experience in account management or customer service.
- Good problem solving skills.
- Type A attitude - ready to help and get things done!
- Excellent organization and time management skills are key.
- Ability to compile and analyse sales and cost data through tools like Excel or Google Sheets.
Job Type: Full-time
Pay: $45,760.00 per year
Benefits:
- On-site parking
- Paid time off
Language:
Work Location: In person
