We are looking for a Collision Consultant for Donvito Collision and Glass at our Arlington location. This role is critical in delivering outstanding service during a customer’s experience. The successful candidate will excel at building rapport, clearly communicating repair needs and costs, and following up with customers to ensure their complete satisfaction. The Collision Consultant will handle phone inquiries, customer walk-ins, and complete all necessary paperwork for collision repair orders.
The Position:
- Work with customers both in person and on the phone to ensure their needs are addressed in a timely and accurate manner.
- Ensure all files are properly and consistently organized for customer arrival and delivery.
- Handle challenging situations calmly and professionally
- Monitor the repairs of vehicles in order to effectively update guest on the status.
- Assist estimators in scheduling appointments for incoming jobs
- Support in preparing final billing
- Participate in final delivery of vehicles back to customers; walk them through the repairs and paperwork
Our Ideal Candidate will possess:
- Results driven and customer focused attitude.
- A minimum of 3 years of work experience within the collision repair business.
- The ability to work under stressful situations in order to maintain great customer service.
- Experience with Mitchell Connect, BodyshopConnect (or similar management system) experience preferred.
- Above-average communication skills.
- A valid driver's license.
Who we are:
Donvito Collision Collision & Glass is a family owned and operated auto collision company with repair facilities within Winnipeg. Our approach and promise to our clients is to return their vehicle to its first class state and have it done quickly with as little inconvenience to them as possible.
We are Manitoba's only certified Collision Repair Centre certified to repair all brands including premier brands. Each vehicle is repaired to factory specifications in our state-of-the-art collision repair facility. Our highly skilled and I-Car certified technicians use only the highest quality equipment, parts, and materials.
What's in it for you:
If you are looking for a face-paced exciting and rewarding career with a growth-oriented company, this is the right place for you! As an industry leader, we offer the opportunity for advancement, including a competitive compensation/benefits packages and paid for training. Apply today to be part of a team built for success!
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 1 year (preferred)
Language:
Licence/Certification:
- Class 5 Drivers License (required)
Work Location: In person
