ROLE: End-User Support Specialist
REPORTS TO: Director of IT
LOCATION: Burnaby
We are looking for an End User Support Specialist to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and end-user training.
OPPORTUNITIES
This is a very exciting time for the IT Team as we continue to grow and expand! The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow. Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users.
HERE IS WHO YOU ARE…
DRIVE & MOTIVATION
You want to join a team where you can learn and develop new skills
You are motivated by challenges and willing to put in extra efforts to get the job done
You love technology and learning new hardware and applications
You find customer service quite rewarding
CHARACTER & ABILITIES
You can effectively communicate technical and non-technical concepts to varied audiences
You have strong analytical skills, problems solving, organizational and an attention to detail
You have a positive attitude and ability to stay calm under pressure
You have entrepreneurial spirit for start-up environments and a flexibility to changing needs
You are organized, efficient, multitasker and meet your deadlines
KNOWLEDGE & SKILLS
You have strong customer service and interpersonal skills
You understand IT concepts, including systems administration, applications, IT security, etc.
Network fundamental knowledge and experience troubleshooting networks
You have strong oral and written communication skills
EXPERIENCE
A diploma in Information Technology, a BSC in Computer Science or equivalent work experience
3+ years experience in an IT help desk environment working directly with end-users
3+ years experience and strong knowledge of PC laptop and desktop hardware
3+ years experience in current Microsoft environments: PC and Server OS and Exchange/Outlook
Hands-on experience in computer imaging and server administration
NICE-TO-HAVE
MSCE or equivalent certification
Experience with SaaS and Cloud business solutions
Knowledge of Linux
Bilingual: French
THINGS YOU WILL DO…
You will work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed.
You will execute IT procurement for end-user software and hardware following corporate standards
You will liaise with partners and system vendors to resolve end-user issues, being their technical advocate
You will relentlessly pursue understanding new technology to advise the business on best practises and continuous improvements
You will assist with IT admin tasks to help support the IT Team
OTHER …
You must be flexible for after-hours calls for critical support situations or projects
You may be required to travel across Canada on an infrequent ad-hoc basis
