Job Summary
The Financial Services Manager (“FSM”) is responsible for arranging financing for new and used car buyers, and selling related financial services products. FSMs deal with complex financial services and sensitive customer information, and are therefore expected to uphold the highest ethical standards.
Duties and Responsibilities
Sales
The FSM is responsible for meeting with every customer who purchases or leases a new or pre-owned vehicle in order to perform the following duties:
- Arranging and securing vehicle loans and leases on behalf of the customer
- Assess the customer’s need for and offer credit insurance, Vehicle service or maintenance contracts, vehicle protection, and any other products or services that the dealership may offer through the Financial Services Office
- Thoroughly and honestly explain the benefits and costs, as well as the terms and conditions of all financial products offered in a customer-friendly manner
- Meet or exceed the Performance Standards for the sale of products in the Financial Services Office, as set out below
Administration
The FSM is responsible for the following administrative duties:
- Accurately produce, package, file, and deliver copies of all documentation relating to the sale of the car and related financial services products to the customer
- Deliver copies of all documentation relating to financial services and other products to appropriate providers
- Search the PPSA registry for any vehicles taken in trade, and arrange to pay out any security interests before accepting a trade
- Complete all documentation related to the sale of the car and related financial services products.
- Receive and properly document any customer payments, deposits, and down payments
- Manage accounts receivables from lending institutions to ensure the dealership is funded in a timely manner.
- Coordinate with the customer and salesperson to schedule delivery of the car at the customer's convenience.
Management
The FSM is responsible for the following managerial duties:
- Track and record the sales performance of the Financial Services Office
- Develop and maintain positive, respectful working relationships with Sales Staff.
- Develop and maintain good working relationships with lending institutions and other financial services providers.
- Understand and comply with all laws and regulations concerning the sale of new and used cars and related financial services products
- Maintain and update, as necessary, a “turnover” program with the new and used car departments to ensure all customers are referred to the Financial Services Office
- Train and provide the new and used car department salespeople with information on finance and lease programs, insurance, extended warranties, and other related financial services products
- Research and implement new products, services, customer presentations, and pricing strategies
Miscellaneous
The FSM shall perform such other duties and responsibilities as may be requested at the discretion of the employer from time to time.
Pay: $40,000.00-$80,000.00 per year
Benefits:
- Dental care
- Life insurance
- Paid time off
- Store discount
- Vision care
Work Location: In person
