Courtyard Prince George is recruiting for a Night Auditor to join our team! This role is responsible for providing excellent customer service and specialized tasks to the evening/overnight shift function of the Front Office. If you are enthusiastic, guest focused and task oriented, this could be your opportunity to be part of the Courtyard team!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals
- Provide the essential functions of checking a guest in/out
- Prepares and ensures accurate billing, records and reconciliations
- Ensures that all audit and accounting procedures are completed (i.e. debit reconciliations, restaurant revenue and payment postings)
- Responsible for the security and safety of the property, associates and guests
- Perform sales and customer service functions related to guest registration, reservations or redirecting the conversation to the appropriate personnel in the hotel
- Balancing cash and reconciling credit/debit transactions
- Answering and transferring phone calls
- Provide solutions and suggestions to problems for guests, associates and management
- Perform administrative functions for guests (i.e., faxing, coping, mailing, over-night mail service, and other clerical duties)
- Clean, organize, and maintain lobby area (coffee table, clean doors, windows, fold laundry etc. as necessary).
- Communicate with Executive Housekeeper regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities
- Performs any and all other tasks assigned for the success of the hotel
QUALIFICATIONS AND SKILL REQUIREMENTS:
- Previous hotel front desk or customer service experience required
- Ability to communicate effectively verbally, in writing, and excellent telephone skills
- Ability to work in a fast-pace, high-energy and demanding work environment
- Dedicated, hard-working, self-motivated
- Good time management skills, multi-tasking ability, ability to prioritize and coordinate details
- Flexibility to adjust work priorities as necessary
- Practice safety standards at all times, knowledgeable of hotel fire alarm system/panel and emergency procedures
- Computer skills and technical aptitude
* Successful candidates must be available Friday-Sunday 11pm-7am *
Job Types: Full-time, Part-time, Permanent
Pay: From $19.25 per hour
Application question(s):
- Are you available to work Friday to Sunday 11pm-7am?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
