About HCT
Hamilton Container Terminal (HCT) is a Canadian logistics company offering intermodal transport, transloading, container storage, and terminal services across Ontario. With facilities in Hamilton and Brampton, HCT serves as a critical link in the supply chain, connecting ports, railyards, and customers with reliable, end-to-end freight solutions.
HCT operates its own fleet of trucks, terminal equipment, and facilities, providing full control over the first mile, last mile, and everything in between. Whether it's local drayage, cross-border, linehaul, or rail transload, HCT is committed to delivering dependable service powered by a team that takes pride in every container moved.
About the Team
Our Intermodal Operations Team moves import and export containers between CN/CP inland rail terminals and customer door locations. We run a growing fleet of company drivers and owner-operators with both dry and reefer capacity. We take immense pride in on-time delivery, and we're looking for an Intermodal Operations Manager who can ensure we maintain that reliable service as we scale.
Key Responsibilities
Operations Leadership
- Own the end-to-end performance of daily intermodal operations, ensuring containers move on time, reliably, and cost-effectively across ports, rail terminals, yards, and customer locations
- Direct the dispatch team, setting clear KPIs and holding the operation accountable to daily planning, routing, and execution targets
- Establish, standardize, and continuously improve SOPs across dispatch and customer service to drive consistency as the operation scales
Fleet & Asset Strategy
- Drive utilization and productivity across the fleet - trucks, chassis, containers, and yard equipment, balancing capacity against demand to maximize return on assets
- Set the standard for a strong driver culture, holding company drivers and owner-operators accountable to safety, HOS, and compliance expectations while supporting retention
Customer Experience & Escalations
- Own the customer experience for the intermodal book, ensuring proactive communication and a high level of client satisfaction
- Serve as the senior point of escalation for operational issues, making decisive calls to resolve service disruptions and protect service commitments
Performance & Continuous Improvement
- Define, track, and act on the KPIs that matter such as on-time delivery, asset utilization, per diem, and cost per move, translating data into operational decisions
- Diagnose bottlenecks and lead process improvement initiatives that raise performance and reduce cost
- Build, develop, and retain a high-performing operations team through coaching, mentorship, and clear accountability
What We’re Looking For
- 3 - 5+ years of experience in intermodal operations including team leadership, with a track record of leading teams or operational areas
- Strong understanding of Toronto-area rail terminal operations (CN Brampton, CPKC Vaughan)
- Proven ability to manage drivers, owner-operators, and customer escalations under pressure
- Data-driven approach to managing performance and cost
- Excellent communication, organizational, and decision-making skills
- Ability to lead and prioritize in a fast-paced, high-volume environment
Why Join HCT?
- Be part of a rapidly growing intermodal operation expanding across Canada and cross-border markets
- Gain exposure to multiple areas of the business, including drayage, linehaul, transloading, and terminal operations
- Take on increasing responsibility and grow into broader operational and leadership roles
- Help build and scale a fully integrated, end-to-end logistics network
- Work in a fast-paced environment with real ownership over operations and decision-making
Job Type: Full-time
Pay: $75,000.00-$105,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off
- Work from home
Application question(s):
- Have you managed or supervised a dispatch team and/or drivers before?
- How many years have you worked directly in intermodal or drayage operations?
Work Location: Hybrid remote in Brampton, ON L6S 6E9
