Job Summary
Jack Carter Chevrolet is seeking a motivated and detail-oriented Sales BDC Administrator to join our team. This role is ideal for someone who excels in customer communication, organization, CRM management, and dealership support operations. You will be a key player in maintaining customer relationships, supporting service and sales initiatives, and ensuring smooth daily workflow across multiple departments.
Key Responsibilities:
CRM Management (Dealer Socket)
- Maintain, update, and organize customer records in Dealer Socket.
- Monitor all incoming leads to ensure timely responses and proper follow-up.
- Track lead performance, customer interactions, and CRM health to support sales and service operations.
Lease Portfolio
- Manage and maintain the dealership’s lease portfolio, ensuring timely follow-ups
Service Drive & Appraisal Coordination
- Schedule and coordinate service drive appraisal appointments.
- Work closely with the service and sales teams to support customer flow and appointment accuracy.
Warranty Administration
· Contact customers regarding their warranty expiration and offer extensions
Reception Support
· Provide coverage for reception during lunch breaks, ensuring professional and friendly customer service at all times.
Qualifications:
- Previous BDC, administrative, or dealership experience preferred.
- Strong knowledge of automotive CRM systems; Dealer Socket experience is a significant advantage.
- Excellent communication skills—both verbal and written.
- Strong organizational abilities and attention to detail.
- Ability to multitask in a fast-paced dealership environment.
- Customer-focused mindset with a professional and positive attitude.
- Experience with digital text and email campaigns, set up and management
- Ability to create digital assets is a bonus
What We Offer:
- Monthly Bonuses
- Salary $50,000.00
- Opportunities for growth within the Carter Auto Group
- Supportive team environment
- Comprehensive training and onboarding
- 8-hour shift
- Health care
- Vision care
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
