Scout is a mature, growing provider of outsourced IT, Cyber, Telephony and Nursecall senior care services in the Lower Mainland. Our purpose is simple: use technology to simplify lives—for our clients and our team. That extends beyond the work itself. We invest in our people with real support for growth, strong benefits, and a focus on physical health—whether that’s a gym membership, access to fitness at the office, or simply building a work environment where people have the energy to perform at their best.
No two days are the same, and we like it that way. We’re a group of talented people working locally, across BC, and internationally, committed to doing great work, staying sharp, and supporting each other along the way.
ABOUT THE ROLE
We’re looking for a Field Support Technician who geeks out on hardware, but likes to get out from behind their computer. Someone who is organized and cares about details, but can also adapt when things don’t go according to plan. The Field Support Technician’s primary role is to work closely with our clients to deploy and support their technology, while ensuring Scout standards and customer satisfaction are maintained.
What does that look like?
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Deploying hardware at supported client sites, ensuring that Scout standards are maintained
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Working with clients to successfully transition them to new hardware
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Troubleshooting hardware, software, systems and network issues
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Working support tickets based on schedule and SLA, escalating when necessary
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Technologies that you would be supporting include Windows, MacOS, iOS, Android, Office365, Active Directory, Exchange Online, Teams and Unifi
What do we look for?
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A Scout culture fit. We’re looking for servant leaders with excellent interpersonal skills
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Hands on experience deploying and troubleshooting hardware issues
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You like people and can maintain professional composure in stressful or unfamiliar situations
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Excellent spoken and written communication skills – ability to translate technical information into user-friendly terms in person and over the phone
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Troubleshooting ability and big picture awareness. Able to research independently
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Highly self-motivated and proactive, with excellent time management skills and commitment to personal development
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Collaborative team players
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MSP/Helpdesk experience in mixed PC & Mac IT environments an asset
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CompTIA A+ Microsoft certifications an asset
What are the benefits of working at Scout?
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Collaborative team environment with supportive co-workers who want to help you succeed
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Customized development plans, tuition reimbursement, along with a wealth of in-house experience
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A wide variety of clients and technologies to keep things interesting and provide ongoing growth opportunities
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Monthly company events, and free gym in the building
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Staff driven employee recognition and reward platform
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Automated coffee machine and fridge full of delicious drinks and snacks
