With experience in customer service out in the field, as the successful candidate you will possess excellent interpersonal and communication skills with an ability to interpret and explain bylaws, policies, and regulations, while handling public inquiries and complaints in a professional manner.
You will report directly to the Bylaw Enforcement Operations Manager in a supportive, team-based environment and are primarily responsible for:
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Responding to inquiries and highly sensitive complaints from members of the public.
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Enforcing parking regulations through education and ticketing.
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Patrolling parks, streets and public spaces to promote safety and bylaw compliance
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Developing and maintaining relationships with the community.
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Communicating and liaising with all levels of staff and other key stakeholders.
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Preparing clear, accurate and thorough investigative notes and reports
