General Purpose
The front desk agent is a key part of the overall success of our business, they represent the first and last point of contact with guests and handle all stages of a guest’s stay. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. A typical day as the hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.
Responsibilities
Greet guests in a friendly manner and follow check in procedures
Take payments and post accurately to guest accounts
Follow set polices regarding cash handling
General clerical duties
Balance cash and complete balance sheets
Communicate with other departments in a friendly and professional manner
Be aware of local attractions and restaurants and make recommendations to guests
Handle incoming telephone calls and other guest communication in a discreet fashion
Accurately communicate with other shifts regarding issues arising from day to day operations
Other duties as required
Qualifications
Previous hospitality experience preferred
Experience with Cloudbeds PMS an asset
Diploma in Hospitality or related courses an asset
Strong communication skills in English, both written and verbal essential
Ability to work in a multi-tasking, fast paced environment
Demonstrated strong customer service skills
This position is full-time permanent with full benefits after probationary period. Shifts will likely be afternoon-evenings with potential to cover night shift as needed.
Job Types: Full-time, Part-time
Pay: $17.50 per hour
Benefits:
- Extended health care
- Vision care
Work Location: In person
