Now Hiring: Front Desk Supervisor
Department: Front Office
Harrison Hot Springs Resort & Spa
$19.41 - $25.88 per hour
Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,
relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and
lakeside activities, this is where careers grow, and work-life balance happens. Join our team
and help us create unforgettable guest experiences in one of the most beautiful parts of the
Fraser Valley.
About the Role
Assist the Front Office Manager in directing and supervising operational activities of the resort's
Front Office to provide the highest service standards while permitting acceptable profit levels.
The position is responsible for the day-to-day guest operations in the absence of the Front
Office Managers. Able and willing to recommend procedural changes. Assist in implementing
and monitoring the department's budget and assist in controlling expenses within approved
budget constraints. This position ensures all Front Office operational procedures are
accomplished and followed up and that policies are maintained.
What You’ll Do
- Ensure all Front Office quality standards are complied with, and policies and procedures
are consistently applied.
- Ensure guest billing concerns, voice mail, emails and general guest communications are
followed up in a professional and timely manner.
- Provide training for newly hired Front Office associates.
- Train in the Night Audit role to provide back-up and support as required.
- Assist in scheduling Front Office personnel while maximizing service and efficiency of
labour costs. (Following the collective agreement).
- Ensure guest incidents, complaints, and special instructions are logged appropriately
(Maestro Tiles, information forwarded to appropriate managers verbally or via email,
pass-offs, etc.)
- Update Front Office associates as new information relevant to their positions/duties
becomes available, updated, or newly implemented.
- Support Front Office associates in promoting resort facilities and services.
- Carry out supervisory responsibilities in accordance with the organization's policies and
applicable laws.
- Responsibilities include planning, assigning, and directing work, addressing complaints,
and resolving problems.
