We're looking for a Sales and Reputation Manager who knows that great hospitality starts long before a guest checks in.
This isn't a desk job. It's a relationship-building, community-connecting, revenue-driving opportunity for someone who loves people, understands hotels, and gets excited about turning conversations into bookings.
You'll be building relationships with corporate clients, event organizers, sports teams, contractors, tour operators, and organizations that need exceptional accommodations and meeting spaces.
If you're energized by creating opportunities, hosting events, building partnerships, and helping hotels grow, we'd love to meet you.
About Us
Stonecrest Hotels is built on a foundation of hospitality, relationships, and purpose. We believe exceptional guest experiences begin with exceptional people. Across every property in our portfolio, we are committed to creating welcoming environments, supporting our teams, and building strong connections within the communities we serve.
As Stonecrest Hotels continues to grow, we're looking for leaders who share our passion for hospitality and our commitment to excellence.
About the Role
StoneCrest Hotels is seeking a driven and professional Sales and Reputation Manager to increase hotel revenue, develop strong business relationships, and maintain a positive online reputation across our properties.
This position combines hotel sales, account management, community outreach, and online reputation management. The successful candidate will be comfortable developing new business, following up with corporate clients, responding to guest reviews, and working closely with hotel management teams to improve guest satisfaction and revenue performance.
The ideal candidate is a relationship builder, strategic thinker, and hospitality professional who understands how strong partnerships translate into long-term success.
What You'll Do
Sales and Business Development
- Develop and maintain relationships with corporate accounts, construction companies, government agencies, sports teams, tour groups, and other local organizations.
- Identify new business opportunities and generate leads through phone calls, emails, networking, and in-person visits.
- Prepare proposals, negotiate rates, and follow up with prospective clients.
- Manage existing accounts and encourage repeat bookings.
- Coordinate group reservations, corporate rates, and long-term-stay opportunities with hotel teams.
- Monitor local events, projects, and market activity that may generate room demand.
- Track sales activity, account performance, leads, and confirmed business.
- Assist with developing promotions and packages to improve occupancy and revenue.
- Work with hotel managers to ensure sales commitments and guest requirements are properly communicated.
Reputation Management
- Monitor guest reviews across Google, TripAdvisor, Expedia, Booking.com, and other online platforms.
- Respond to positive and negative reviews promptly, professionally, and consistently.
- Investigate guest concerns with hotel management before providing a response.
- Identify recurring complaints and recommend operational improvements.
- Encourage satisfied guests to leave honest online reviews.
- Maintain consistent brand messaging and professional communication across all properties.
- Track review scores, response rates, guest feedback trends, and reputation performance.
- Prepare regular reports outlining sales results, guest feedback, opportunities, and areas requiring attention.
What We're Looking For
- Previous experience in hotel sales, hospitality management, business development, account management, or a related role.
- Strong written and verbal communication skills.
- Professional and confident when communicating with clients and guests.
- Strong sales, negotiation, relationship-building, and follow-up skills.
- Ability to respond calmly and professionally to negative guest feedback.
- Excellent organization and time-management skills.
- Comfortable using Microsoft Office, email, online review platforms, and hotel reservation systems.
- Ability to manage responsibilities across multiple properties and meet deadlines independently.
- Valid driver’s licence and access to reliable transportation may be required.
- Knowledge of the local business and hospitality market is considered an asset.
- Must be legally able to work in Canada
Why You'll Love Working With Us
At Stonecrest Hotels, you'll have the opportunity to make a meaningful impact across multiple properties while working alongside a supportive and collaborative leadership team.
We believe in empowering our people, celebrating success, and creating opportunities for growth. As our Sales and Reputation Manager, you'll play a key role in shaping the future of our hotels and strengthening the relationships that drive our business forward.
Compensation & Benefits
55,000.00 Base Pay plus Commission
Staff accommodation options (where available)
Opportunities for career development and internal growth
Hotel stay discounts at Stonecrest Hotels properties
Supportive, inclusive, and growth-oriented work culture
Regular travel between Stonecrest Hotel properties required
What to Expect From Us
Application: Our team carefully reviews all applications. If your background fits what we’re looking for, we’ll reach out directly.
First Interview (30–45 min): Informal phone call to discuss your experience, interests, and fit for the role.
Second Interview (45–60 min): A deeper conversation with our CEO and COO to explore your skills, career goals, and how you’ll contribute to Stonecrest Hotels’ success.
Offer: If it’s the right fit for both sides, we’ll send you a formal offer and welcome you to the Stonecrest family.
Please email your resume to [email protected]
Job Types: Full-time, Permanent
Pay: $55,000.00-$63,000.00 per year
Benefits:
On-site parking
Work Location: In person at one of our hotels
Pay: $55,000.00-$63,000.00 per year
Benefits:
Work Location: In person
