Job Overview
The Patient Experience Specialist is responsible for creating an exceptional patient journey from the moment a patient contacts or enters the clinic through post-treatment follow-up. This role combines front-desk coordination, patient support, clinic organization, and administrative assistance to ensure smooth daily operations and a welcoming, professional environment.
The ideal candidate is organized, personable, proactive, detail-oriented, and passionate about delivering outstanding patient care and customer service.
Key Responsibilities
- Patient Experience & Front Desk Support
- Communication & Patient Coordination
- Product & Service Knowledge
- Clinic Operations & Organization
- Clinic Cleanliness & Maintenance
- Administrative & Physician Support
*Full job description available to applicants offered an interview
Qualifications
- High school diploma or equivalent required
- College diploma or degree considered an asset
- Previous experience in customer service, medical aesthetics, healthcare, hospitality, or administrative support preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional, polished, and patient-focused demeanor
- Comfortable learning new systems, products, and technologies
- Ability to work independently and collaboratively in a fast-paced environment
- Detail-oriented with strong problem-solving skills
This role is ideal for individuals with a passion for patient care and creating positive experiences. The ideal candidate will have an interest in aesthetics, wellness, skincare, or healthcare with a positive attitude and team-oriented mindset. The successful candidate will be reliable, proactive, and adaptable with the ability to work flexible clinic hours, including evenings or weekends as required.
Please apply with a brief cover letter and C.V. Interviews will be held in late May 2026.
Job Type: Full-time
Pay: $17.95-$21.50 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
