Summary:
Tsubaki of Canada Ltd. is looking for a detail-orientated and customer service-driven inside sales representative. Must have excellent communication skills and be comfortable handling a large volume of emails and calls every day.
Overview:
Reporting to the Director of Inside Sales the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:
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Exceeding customer expectations.
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Providing professional point-of-service contacts.
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Following through on all customer requests including but not limited to:
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Quotes.
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Order Acknowledgements.
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Follow-ups and Escalations.
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Actively participating in continuous improvement initiatives.
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Effectively managing priorities, and deadlines and achieving response time objectives.
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Contributing to a positive culture.
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Duties and responsibilities may change as required.
Essential Duties and Responsibilities:
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The ability to work well with all departments within the company, internal and external customers.
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Proactively probe for target information.
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Work alongside District Sales Managers in order to help tend to all customers’ needs.
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Achieve department Quality Key Performance Indicator Errors Per Thousand. (EPT).
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Adhere to Cost-estimating tools to improve the accuracy and efficiency of the cost-estimating process.
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Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability, and time sensitivity are the highest priority.
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Ensure the highest level of attention to detail when undertaking any task.
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Ensuring a high level of professionalism is adhered to when communicating with customers. (external and internal).
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Ensure there is always written documentation when following through with verbal communication.
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Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Messages & Categorization Rate.
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Ability to take control of a situation, gather all pertinent information, and communicate with other departments in order to have the customers’ requirements adhered to in a high-paced fashion.
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Follow up on outstanding requests in a timely manner.
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Provide immediate service to DSM’s by keeping a clear line of communication between ISR - DSM at all times.
Education/Experience:
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College diploma or 3 years of relevant Inside Sales or Customer Service experience.
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Commercial or business math - the ability to calculate ratios, discounts, margins, etc.
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Mechanical aptitude & technical acuity.
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Drawing interpretation and/or blueprint reading.
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Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
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High attention to detail and excellent documentation skills.
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Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
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Ability to maintain a calm professional and confident phone manner.
About Tsubaki of Canada Limited:
Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.
