Customer Service Representative (CSR)
Benefits & Advantages
- Competitive salary: $50,000–$52,000, based on experience
- Schedule: Monday to Friday, 8:30 AM to 5:30 PM
- 15 days of vacation
- Excellent benefits package after 3 months
- Competitive benefits and vacation weeks
- Group RRSP with 3% employer match after 1 year of service
- Positive work environment with a very human, supportive manager who truly focuses on their people
- Stable daytime schedule (no evenings or weekends)
- Supportive and team-oriented environment
Requirements
- Post-secondary education is preferred.
- Minimum 3 years of customer service experience (entry-level candidates will not be considered).
- Strong customer service, problem-solving, and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure while maintaining strong attention to detail.
- Professional, diplomatic, and customer-focused approach.
- Strong data entry, typing, and computer skills.
- Professional appearance and demeanor.
- Ability to work in both an office and warehouse environment.
- Ability to occasionally lift boxes weighing up to 50 lbs.
Key Responsibilities
- Build and maintain long-term customer relationships.
- Respond promptly to customer inquiries by phone, email, online chat, and in person.
- Process customer orders, transactions, and account updates accurately.
- Resolve customer concerns and complaints professionally to achieve positive outcomes.
- Handle conflict resolution, negotiations, and objections with confidence.
- Communicate updates regarding company policies, procedures, products, services, and promotions.
- Troubleshoot customer service issues and identify appropriate solutions.
- Maintain accurate customer records and account information.
- Contact customers regarding promotions, new products, and industry events.
- Assist with product launches, marketing events, and promotional activities.
- Provide support to the Branch Administrator and Warehouse team as needed.
- Perform inventory cycle counts when required.
- Complete other duties as assigned.
Working Conditions
- Primarily office-based with occasional work in the warehouse.
- Regular use of a computer and telephone.
- Flexibility to work additional hours when business needs require.
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