Bilingual (French & English) Front Desk & Reservations
Jellystone Niagara is an RV Resort and campground located in Niagara Falls. We are dedicated to offering the most entertaining camping experience possible. This experience starts with the front desk and reception staff, as it is usually a customer’s first interaction with our staff.
The Front Desk Staff member’s responsibilities include:
-Booking and processing reservations and credit card payments over the phone and in person for campsites, cabins and other rentals using our computer reservations system (in both French and English)
-Explaining the different site types, cabins and amenities that Jellystone Park offers to potential customers and convincing them to make reservations at the park for their vacation.
-Resolving minor complaints and disputes in a logical, and timely fashion while enforcing the rules of the park. Then record the conflict and resolution and report the issues, problems or complaints to a manager along with the solution that you offered
-Be friendly and welcome guests upon entry to the store and check-in.
-Supervising, helping and talking to customers in the store.
-Selling souvenirs, groceries other store items using the point of sale system.
-Must be able to accurately count change back the correct change to customers in American and Canadian currency.
-Sweeping, mopping and dusting of store shelves. Also keeping shelves and pop coolers stocked when it is not busy.
-Must be able to think on your feet and offer creative solutions to various customer issues and have the confidence to be a decision maker and leader
-The ideal candidate should be bilingual (French & English) as well as a friendly, detail-oriented person, that is able to think on their feet, and work quickly & carefully – previous experience working with a front desk reservation or point of sale systems, resolving conflict, making reservations or taking orders over the phone, counting change, or dealing with high pressure situations would all be considered an asset but is not required.
Job is in person located in Niagara Falls, Canada – office hours are 8am – 10pm and we are specifically hiring for primariliy afternoon and evening shift 11am-7pm, 12-8pm, 2-10pm, 3-10pm are the typical shift times. We are looking for people who want to work 3-5 days per week 24-40 hours per week. Weekend availability required.
Available to work part time or full-time (3-5 days/week) between June 14 – September 6; If you wish to continue working in the fall, dropping to part-time may be an option for September/October. Closed for season October 12th.
Pay: From $17.60 per hour
Work Location: In person
