[Hiring Assistance Coordinators] Connecting Japan with the world
Location: Vancouver, BC (Office-based)
Language Requirement: Native-level Japanese & Business-level English
Turning your language skills into peace of mind for people abroad.
Do you want to build a professional career in Canada while leveraging your native Japanese roots? Are you looking for a stable organization that values work–life balance and professional growth?
At EAJ Assistance Services Canada, Inc., you will support Japanese customers experiencing medical or security difficulties while traveling or living overseas. You will act as the vital link between customers in distress and local Canadian/US healthcare providers.
Key Responsibilities: A Bridge for International Healthcare
- Empathetic Intake: Listen carefully to customers’ situations in Japanese and provide immediate reassurance.
- English Coordination: Liaise with local hospitals, clinics, and insurance providers in English to arrange appointments and coordinate payment.
- Team Collaboration: Work alongside a multicultural team to navigate complex cases from start to finish.
What We are Looking For
- Language Skills: Native-level Japanese (written and verbal) is essential. You must be comfortable using proper Japanese honorific language (Keigo).
- English Proficiency: Business-level English (comfortable with phone and email correspondence).
- Visa Status: Must hold a valid work-eligible visa with at least two (2) years of validity remaining, or be a Permanent Resident (PR).
- Mindset: A strong sense of responsibility, accuracy in data entry, and a customer-first perspective.
- Experience: No industry experience required. Backgrounds in hotels, travel, airlines, or customer service are highly valued.
Working Conditions & Benefits
- Competitive Pay: $22.00–$23.65 per hour.
- Probationary period rate: $18.50–$20.00 per hour.
- Unique Incentives: Weekend and Statutory Holiday shift incentives are provided (exclusive to our Canada operations).
- Stable Hours: Full-time (30–35 hours per week) or Part-time (25–30 hours per week).
- Shift Schedule: Rotating shifts between 8:00 a.m. and 6:00 p.m. (Occasional shifts until 8:00 p.m. depending on business needs).
How to Apply
Please email your resume in either English or Japanese to [email protected].
Important:
- Your resume must clearly state your visa type and expiry date. Only shortlisted candidates will be contacted for an interview.
- Please clearly indicate whether you prefer full-time or part-time employment. If you prefer part-time, please also specify how many hours per week you would like to work.
Job Type: Full-time
Pay: $22.00-$23.65 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Vancouver, BC V6Z 2M4: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
